UFC on Xbox Live suffers technical issues, Microsoft reissuing free vouchers

UFC's debut on Xbox Live was plagued with a string of technical issues, and Microsoft even sent an e-mail "encouraging consumers to seek alternate means for viewing UFC 141."

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If you were fast/lucky enough, you were one of the 30,000 people that were granted a free view on the new UFC app on Xbox Live. UFC 141 was going to be the public debut of Microsoft's foray into the world of live beatdowns.

Unfortunately, it didn't work too well. A string of technical issues plagued the event, and Microsoft even sent an e-mail "encouraging consumers to seek alternate means for viewing UFC 141." Microsoft was essentially telling UFC fans to, essentially, run to the nearest bar or just do what they'd normally do: use cable.

So what kind of issues did the UFC app struggle with? The app wouldn't load, or would continuously crash or "reset to an earlier point in that night's event with no way to fast forward to live broadcasting," Bitmob's Dan Hsu lamented. Video quality "would constantly switch between high definition, standard definition, and Vaseline-all-over-your-TV-screen definition."

Ars Technica's Ben Kuchera also experienced the same problems. After resorting to buying the match on his laptop, he concluded that "I'd rather buy the match on pay-per-view or show up early to grab a table at a local bar than make plans to watch via the Xbox 360, only to be disappointed. The Xbox 360 wants to be the only box in your home theater, but I'm nowhere close to trusting it with that task."

That's a pretty damning first run for UFC on Xbox Live. Obviously, Microsoft is trying to woo people back to giving the service another try. "All 30,000 users who registered to view UFC 141 for free will be provided access to a future fight at no cost," a Microsoft rep promised. However, will jaded UFC fans give the unproven service another try and potentially miss yet another live broadcast?

Andrew Yoon was previously a games journalist creating content at Shacknews.

From The Chatty
  • reply
    January 4, 2012 5:45 PM

    Andrew Yoon posted a new article, UFC on Xbox Live suffers technical issues, Microsoft reissuing free vouchers.

    UFC's debut on Xbox Live was plagued with a string of technical issues, and Microsoft even sent an e-mail "encouraging consumers to seek alternate means for viewing UFC 141."

    • reply
      January 4, 2012 6:14 PM

      I was furious over this debacle. The UFCLive twitter account was posting misleading and outdated information. The person running it should be fired.

      I had access to the dashboard preview and had the UFC app weeks before most. Xbox treated us to Two free UFC events in HD during that time. Both times the app worked flawlessly. The stream was perfect and the HD was better then anything Comcast can offer. I had zero issues during this time. But, lat Friday it was a complete mess. You could t even buy the event if you wanted to. I opted to buy the PPV from my cable provider (Comcast). I prefer the app on Live since I can pay upfront and do not have to deal with Comcast and their shady charging of such events. I'm all but certain I've paid for an event more then once with them.

      MS handled its mainstream launch horribly. Holding free tickets till 20mins before an event and stringing the twitter followers along by a thread. Then claim free tickets are now available, and everyone rushes to load the app. I actually had the app loaded and was refreshing constantly. Never had a chance. Then they abruptly announce all free tickets are sold. Then, announced free tickets available soon. Then, repeated this shit for an hour. Poor planning, poor management, and a piss poor infrastructure was too blame. I twittered Dana White during this mess and needless to say he was not very happy. Heads will roll.

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        January 5, 2012 6:32 AM

        Yea, they got me on the "you need to exit out of the app to get the free tickets". Once I did that I never got back in.

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      January 4, 2012 6:39 PM

      at least theyre acknowledging it

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        January 4, 2012 6:57 PM

        like they have a choice

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          January 4, 2012 7:22 PM

          is this your first time seeing something like this? a lot of companies pass the buck and wait for it to go away

    • reply
      January 5, 2012 6:32 AM

      I really wish you had dug a bit deeper on what went wrong here. Those of us who sat around Friday know everything that was in this article. However, what I really wanted to know is if the fact that Major Nelson tweeted the tickets, well before the official @UFConXboxLive did by the way, is what caused the flood of traffic that broke the system.

      This worked great for me as well during UFC 139 and 140 under the beta dashboard, so I'm thinking the rush to grab tickets is what caused the problem, not the infrastructure itself.

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      January 5, 2012 10:02 AM

      it quit on me RIGHT before the reem/lesnar fight... my people were pretty pissed.... but hey... you "pay" for what you get right ?

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