EA says market has space for Origin, Steam, and others

EA executives talk about Origin's place in the market, its perceived competition with Steam, and the trend of EA games being pulled due to Steam's terms.

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Between its similar distribution model and accent on exclusive's, EA's Origin storefront has been widely interpreted as the company's attempt to compete with digital sales giant Steam. EA executives shy away from such a one-on-one battle, though, stating in a recent interview that they believe Origin has different goals from Steam, and stating that the marketplace has plenty of room for both.

"There's a space for Steam, there's a space for Origin, there's a space for third party e-tailers. Both pure e-tailers and traditional retailers that are entering the digital distribution space."

"I don't even know if Steam Vs. Origin is a proper battle," EA Europe's Jens Uwe Intat told GamesIndustry.biz. "I would rephrase that a little. I would say that we're introducing Origin as our consumer relationship platform. We want to build a platform that allows consumers to have the best experience you could ever had with EA games. It's going to be one of the offerings that consumers can use."

The launch of Origin and its competition with Steam has been accented by various EA games being pulled from Steam, or precluded by EA altogether, as in the case of Battlefield 3. EA has consistently said this is due to Steam's restrictive terms, a sentiment echoed by Markus "Notch" Persson on why Minecraft hasn't hit the service. Last we heard, Valve boss Gabe Newell said the service has to prove its worth to EA.

"We want to be able to support our customer directly," said EA's Peter Moore. "If there are opportunities to do that, then we'll do that. If Valve, through Steam are willing to allow us to do that, then there are no issues whatsoever. In the instances where you're not seeing a game on Steam, it's primarily because we can't deal directly with our consumer to resolve issues and do things we want to be able to do."

Meanwhile, Origin is growing fast, having already reached 4 million installs of its client. Whether EA intends it or not, Origin could position itself as a viable competitor to Valve.

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  • reply
    October 3, 2011 3:15 PM

    Steve Watts posted a new article, EA says market has space for Origin, Steam, and others.

    EA executives talk about Origin's place in the market, its perceived competition with Steam, and the trend of EA games being pulled due to Steam's terms.

    • reply
      October 3, 2011 3:16 PM

      They may have room in the market, but I don't have room for them after the shitty customer service I received on saturday.

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        October 3, 2011 3:18 PM

        what happened?

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          October 3, 2011 3:34 PM

          I wasnt trying to vaguebook it up, but the long at short is I needed to change my username and they were unhelpful. Told me their was no way they could do anything, then I asked to escalate the issue, and they said oh wait you can change it, go to this link. Then I have to spend time filling out info so they can do something as trivial as a user name change. Im not even asking for a full on account change, just not my real name in BF3. Then I get an email asking for my DOB, Security answer, last four of CC and addy for a name change. Pretty dumb.

          Agents were rude, refused to help, and I had a $15 credit to their store that is "lost" even though I have the original email for it and their is "nothing they can do" so I am pretty much done with Origin. They are a pain in the ass.

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            October 3, 2011 3:34 PM

            IDK why i put "the long at short" as that is neither the phrase nor applicable as this was just long. not short.

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            October 3, 2011 6:03 PM

            You are mad they wanted verification when trying to change your account information. Something as major as THE THING YOU LOGIN WITH? aka your whole account? Can't please everyone I guess.

            Agents have been nice to me. Don't know about the $15 shit.

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        October 4, 2011 7:39 AM

        Valve's CS is a fucking nightmare.

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          October 4, 2011 8:24 AM

          I didn't even know they had CS. Anytime you call a company that has tried to deliver their customer service as part of their online experience, it's a problem. Even excellent companies like Amazon have struggled with this. I guess the guiding philosophy is "We spent all this energy getting a product that can pretty much do everything by computer, so if you have to call us on the phone, you're doing it wrong."

          As a person who practically lives off Amazon, I can tell you that the four or five times (out of hundreds of orders) that I have had to contact them, it's been pot luck. Sometimes it's amazingly fast and convenient, and sometimes it's like the "Hello, thees eez Becky" commercial.

          And don't get me wrong. They are ALL from out of country, but some are excellent, some just give you the run-around.

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      October 3, 2011 3:19 PM

      typical EA deceptive bullshit, of course they are the same fucking thing.

      • reply
        October 3, 2011 4:00 PM

        Origin needs to look at Steam and copy it more. Right now they are very different and that's a bad thing. Origin blows

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      October 3, 2011 3:25 PM

      EA gave me a 100% refund for APB, no questions asked. That's my experience with their customer service.

      And yes there is room for more digital distribution services. I was ignorant about Steam being great and irreplaceable until this past summer where I bought pre-order games from D2D for $37 a pop. I don't care how many distributors there are, I want to the cheapest price. Flag waving and being loyal to brands, or companies is stupid.

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        October 3, 2011 3:28 PM

        I completely agree- I'm down for as many retailers as the internet will allow for. I've pre-ordered many games off Direct2Drive because they have amazing discounts as well.

        What I'm NOT down for installing MORE applications on my computer just to play games. SecuROM, Steam, Origin (which tries to install some sort of Bing toolbar or some bullshit to my web browser), Impulse- all that garbage. I don't want it on my computer, fuck off.

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        October 3, 2011 5:20 PM

        There is a difference between D2D and Steam/Origin.

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      October 3, 2011 3:27 PM

      "Origin and Steam are totally different, but let's show some direct comparisons between the two at an analyst meeting."
      http://chattypics.com/files/easlidePNG_7h8g66u500.png
      Either get behind your product or get out EA. This stinks of "managing investor expectations" when it turns out Origin numbers aren't even a fraction of what Steam is.

      Also, lol at "I don't even know if Steam Vs. Origin is a proper battle" You're damn right it isn't.

      • reply
        October 3, 2011 6:40 PM

        I haven't figured out what a quarter versus half versus three quarters versus full circle means in the context of that chart.

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      October 3, 2011 3:31 PM

      "We want to be able to support our customer directly."

      Translation: "We want to adverspam our customers into oblivion."

      Aside from account administration matters and purchase, receipts, I have not received one email from Steam in the past... five years, maybe six. And I did not see a giant influx of spam in my email inbox after registering. I doubt that Origin could promise that.

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        October 3, 2011 3:33 PM

        If you uncheck all the boxes in your account settings of games you don't want to hear about you won't get any emails from EA. Yes it's an extra step, but you can stop them from spamming you.

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          October 3, 2011 3:37 PM

          Maybe directly for most current mailings, but there's a reason they want that data.

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            October 3, 2011 3:47 PM

            Oh I know why they want the data, I just don't give a fuck anymore. I have so many damn email address and great spam filters it's not that big of a deal. Amazon is actually worse than EA about emailing me spam if you leave that option checked.

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      October 3, 2011 3:34 PM

      So that means they don't have a problem selling EA titles on Steam, riiiiiight?????

      • reply
        October 3, 2011 3:39 PM

        Agreed; if they were serious about cooperation, they'd find a way to publish an EA title on Steam and not have it pulled months later.

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          October 3, 2011 3:43 PM

          That's on Steam, not them. They didn't change their rules, steam did, which caused the games to get pulled/not come out.

          inb4 crabs talking about how much trouble he had with BFBC2.

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            October 3, 2011 3:45 PM

            I thought it was Crysis 2 DLC?

            • reply
              October 3, 2011 3:46 PM

              I think crabs had trouble with Vietnam.

              • reply
                October 3, 2011 3:48 PM

                Crabs had issues with Crysis 2 DLC, many people had issues with Vietnam. If you had steam BC2, you couldn't buy non steam Vietnam and have it work.

              • reply
                October 3, 2011 11:44 PM

                [deleted]

          • reply
            October 3, 2011 6:34 PM

            When in ROME in EA...do as the Steamonians do.

            In all seriousness...if you want to take your product to a "foreign" market, adapt it or you fail.

        • reply
          October 3, 2011 4:07 PM

          But they're not serious at all. They want to be the single point of sale for all of their products and DLC, and lets face it, if they were to announce that all of their "origin" titles were available on steam as well, origin would collapse overnight. It offers nothing to the consumer that steam doesnt already.

          If origin were just another store like D2D or Gamersgate, I wouldnt really have any problem with it. I'd even go so far as to say that I would buy from them, if they offered me a better price than their competitors (and I could activate the product through Steam) but having to deal with EA for the sale, download, installation, and maintance of my games terrifies me. EA has failed over and over again in the area of customer service and putting so many points of failure in their hands is unacceptable to me.

          They threatened to ban people playing in modified servers in a beta; so, 2 clicks in their own, highly controlled server browser is enough to warrant a ban in their eyes. Do you really want to give them more control over your games?

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        October 3, 2011 3:44 PM

        Well there is plenty of EA titles for sale on steam right now ....................

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        October 3, 2011 5:05 PM

        Valve doesn't sell titles on any other platform. Why should EA?

    • reply
      October 3, 2011 3:36 PM

      I love Steam and often prefer buying games thru steam, but it's still consistently more expensive than retail. Having other big name digital distributors keeps Valve and Steam on their toes.

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        October 3, 2011 4:02 PM

        It is consistently less expensive than retail by my experience.

        ps. Holiday sale is coming up!

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          October 3, 2011 4:12 PM

          Maybe depends where you're from. But UK Amazon is always cheaper and most brick stores are cheaper as well. Isn't a great difference usually £5 so I still sometimes buy on Steam. Just frustrates me a little when you know the digital version should be cheaper.

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        October 3, 2011 5:33 PM

        i buy a game on steam for 49.99 USD, ends up costing me 45-49 CAN depending on exchange, same game retail here is 59.99 + 13% tax.

        I would also point out that getting BF3 on origin (last game i ever buy off that service) charged me the same 13% tax. i dont really blame them for the tax thing, if they charge it then its because they have to. but i resent the fact that reduced my options for digital purchases by removing all their games from steam.

      • reply
        October 3, 2011 7:43 PM

        More expensive that retail? What? How so?

    • reply
      October 3, 2011 3:49 PM

      I've seen quite a few billboard ads in BF3, but they all have the BF3 cover art on them. I'm guessing those will be replaced with live ads in the full release, correct?

      Do I get a refund or special unlock after I view 100 ads?

    • reply
      October 3, 2011 3:56 PM

      Of course there is room, but I want to know exactly how Origin makes playing an EA game better than playing through Steam. PLEASE EXPLAIN TO ME WHAT ORIGIN DOES BETTER THAN STEAM.

      • reply
        October 3, 2011 6:35 PM

        But if they told you it would be obvious it's worse than Steam in every possible way.

    • reply
      October 3, 2011 3:58 PM

      there isn't room for a shit load of these digital distributors.... at some point i'm going to run out of ram running them all...

    • reply
      October 3, 2011 3:59 PM

      Hey how do I get to the second page of this article? You know, the part where they talk about how terrible Origin is as a program?

      • reply
        October 3, 2011 4:03 PM

        It's probably archived alongside all the stories about how shitty Steam was when it launched.

        • reply
          October 3, 2011 4:27 PM

          Shitty or not, there is a difference between creating a market and entering an existing market. One has a bit more leeway for imperfections.

    • reply
      October 3, 2011 4:17 PM

      ahh, sweet competition.


      DANCE! DANCE FOR MY MONEY, PEONS!

      • reply
        October 3, 2011 5:37 PM

        the funny thing is Steam got better when there was no serious competition, more because Valve wanted to do stuff like sales. the idea of EA wanting to provide any benefit to gamers is pretty laughable.

    • reply
      October 3, 2011 4:36 PM

      Here's a good example of why EA cannot be trusted :

      Command and Conquer 4.

      That pretty much resumes all.

      • reply
        October 3, 2011 4:52 PM

        I stopped trusting them when they disbanded Westwood.

        • reply
          October 3, 2011 5:08 PM

          They have been rubbish since they changed from ■○▲ to EA.

    • reply
      October 3, 2011 4:57 PM

      Of course EA says it's not a "proper battle" because their product clearly loses in all aspects to Steam. Granted that Steam has been around much longer and benefited from several iterations, but still, they know Origin is competing with Steam, and failing.

    • reply
      October 3, 2011 4:57 PM

      Yeah, right. Keep dreaming. If BF wasn't one of my favorites, Origin would not be on my system.

    • reply
      October 3, 2011 5:29 PM

      More reason to hate EA, they won't let you change your Master ID for Origin. I had to create a different one than normal since it said mine was in use. Well it was in use apparently for Spore. Yay EA for having a kajillion different ID systems that aren't in sync.

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        October 3, 2011 5:31 PM

        Wasn't there a shacker who's main EA login is gibberish like, dwkwje or something and they still won't let him change it?

      • reply
        October 3, 2011 5:35 PM

        Mine was used by Spore too. >:(

        Now I'm MeenMunky1.

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          October 3, 2011 6:26 PM

          i had 2 EA accounts. ExcessDan and ExcessDan1. The first was a fuck up on my part. I asked support if i could delete that first so I could get the name and nope, not possible.

          So Origin comes along and I go to convert ExcessDan1 to an origin account and low and behold, when I open the software for the first time it lets me change the name! I exit out of that without completing the account wizard thing and load up my ExcessDan account, rename it to ExcessDan2 and then go back to convert ExcessDan1 to ExcessDan and I'm finally saved!

          Thank you Origin for fixing my EA account name blunder!!

          • reply
            October 4, 2011 7:28 AM

            Did you still own the email for both accounts? Did someone specific help with this?

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              October 4, 2011 7:58 AM

              i owned the email for both accounts and i had no help i just noticed I could do it in the wizard in the origin software when i first started it up. i don't think you'll be able to get that screen to come back up after you've already got things going.

              someone on shack said that they give you one name change. maybe you can contact support.

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                October 4, 2011 8:17 AM

                They don't, at least not anymore if you see the link I gave. I talked to several support people and everyone gave that same link.

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                October 4, 2011 8:22 AM

                I don't think they will let me do it, abrasion was already in the database and I speculate it's a very old account of mine imported in.

                • reply
                  October 4, 2011 8:23 AM

                  People also are having PSN accounts bound to the wrong account.

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                  October 4, 2011 9:43 AM

                  you should probably just use a common word as a name if you want to use it everywhere. Xbox live invented my new one

      • reply
        October 3, 2011 6:28 PM

        Agreed... I'm stuck using a random username because I originally had an ID through gamespy that didn't have a ID attached to it, EA ate gamespy and their activation system, which ate my ID because I had to have a email address associated with it, but there is no way to register a email address to an existing account without already having a email associated with it.

      • reply
        October 3, 2011 8:27 PM

        It's retarded, as once a name is taken in Origin that name can never be used by anyone else in any EA game released. Also, if you have a retarded login, you'll have a retarded name in every game you play online forever.

    • reply
      October 3, 2011 6:25 PM

      Origin is a PoS. I've been using it to play BF3 and it's just outright terrible. The interface itself feels clunky and like a kindergarten student doodled out some concept art on a piece of paper. This is completely putting side the terrible integration between battlelog, BF3, and origin.

      it's such a clusterfuck I can't really tell what's actually at fault.

    • reply
      October 3, 2011 6:28 PM

      Origin: We Destroy Worlds

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      October 3, 2011 6:32 PM

      Steam will always dominate Origin, even if EA takes all their games to origin they don't have enough to make me ever join their services.... BattleField 3 is the same old crap, and looks like crap on the consoles..

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      October 3, 2011 6:42 PM

      oh nice more clients i look forward to the golden future of pc gaming

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      October 3, 2011 7:40 PM

      I would sincere like valve to break on this one and let publishers do direct content

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        October 3, 2011 8:05 PM

        You don't know what you are asking. It defeats the purpose of steam. You'll have patches/content delivered out of sych taking you back to manual installations but instead of inserting discs you'll have to login to download content after the base steam install finishes, so on and so forth. You'll need accounts to access all the publisher specific storefronts for said DLC, and, over time, publishers will move more and more core content to their online storefronts.

    • reply
      October 3, 2011 7:56 PM

      Apparently the market has no place for a digital copy of the original NWN

    • reply
      October 3, 2011 10:08 PM

      consumer relationship platform is a phrase that makes me want to shit on that guys dinner.

    • reply
      October 3, 2011 11:49 PM

      [deleted]

      • reply
        October 4, 2011 7:47 AM

        I played for several hours the other day with Origin in Offline Mode. Seems like it's basically useless.

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        October 4, 2011 10:00 AM

        it's not even a launcher - with BF3 (the only game i'll probably ever buy on it) all Origin does is open a website - battlelog - which is the ACTUAL launcher of the game.

        Origin can't even auto-update ITSELF properly, let alone games - as you said, it's basically useless, and a waste of time.

        Let's recount - to run Bf3 you have to run Origin, wait however long for it to decide to open & log in. Then you click on BF3 that basically opens a website (why can't I just open the website to start with?) that THEN lets you actually run the game.

        Not only that but Battlelog only works properly if you install their crappy browser plugins - which aren't even installed as a part of the original game installer.

        What a complete clusterfuck.

      • reply
        October 9, 2011 2:10 PM

        Not even. You have to add your friends into Battlelog separately from what I've seen.

    • reply
      October 4, 2011 2:22 AM

      [deleted]

    • reply
      October 4, 2011 5:28 AM

      of course the market has room, its just a fucking download client. Not many people have autism so theres only a few who would be bothered about downloading games from different clients. They all post on the internet about it though.

    • reply
      October 4, 2011 6:27 AM

      This is what you say when you are in second, 'the market has room for me too!!!'

    • reply
      October 4, 2011 7:26 AM

      Won't be long till we have to start relying on some open source program to combine all our game clients(think im wars!) Once there's a big 3rd, I won't be surprised to see hit take fruit.

    • reply
      October 4, 2011 7:27 AM

      Not unless they fix up Origin, I'd never consider buying a game on that POS.

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