EA says market has space for Origin, Steam, and others
EA executives talk about Origin's place in the market, its perceived competition with Steam, and the trend of EA games being pulled due to Steam's terms.
Between its similar distribution model and accent on exclusive's, EA's Origin storefront has been widely interpreted as the company's attempt to compete with digital sales giant Steam. EA executives shy away from such a one-on-one battle, though, stating in a recent interview that they believe Origin has different goals from Steam, and stating that the marketplace has plenty of room for both.
"There's a space for Steam, there's a space for Origin, there's a space for third party e-tailers. Both pure e-tailers and traditional retailers that are entering the digital distribution space."
"I don't even know if Steam Vs. Origin is a proper battle," EA Europe's Jens Uwe Intat told GamesIndustry.biz. "I would rephrase that a little. I would say that we're introducing Origin as our consumer relationship platform. We want to build a platform that allows consumers to have the best experience you could ever had with EA games. It's going to be one of the offerings that consumers can use."
The launch of Origin and its competition with Steam has been accented by various EA games being pulled from Steam, or precluded by EA altogether, as in the case of Battlefield 3. EA has consistently said this is due to Steam's restrictive terms, a sentiment echoed by Markus "Notch" Persson on why Minecraft hasn't hit the service. Last we heard, Valve boss Gabe Newell said the service has to prove its worth to EA.
"We want to be able to support our customer directly," said EA's Peter Moore. "If there are opportunities to do that, then we'll do that. If Valve, through Steam are willing to allow us to do that, then there are no issues whatsoever. In the instances where you're not seeing a game on Steam, it's primarily because we can't deal directly with our consumer to resolve issues and do things we want to be able to do."
Meanwhile, Origin is growing fast, having already reached 4 million installs of its client. Whether EA intends it or not, Origin could position itself as a viable competitor to Valve.
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Steve Watts posted a new article, EA says market has space for Origin, Steam, and others.
EA executives talk about Origin's place in the market, its perceived competition with Steam, and the trend of EA games being pulled due to Steam's terms.-
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I wasnt trying to vaguebook it up, but the long at short is I needed to change my username and they were unhelpful. Told me their was no way they could do anything, then I asked to escalate the issue, and they said oh wait you can change it, go to this link. Then I have to spend time filling out info so they can do something as trivial as a user name change. Im not even asking for a full on account change, just not my real name in BF3. Then I get an email asking for my DOB, Security answer, last four of CC and addy for a name change. Pretty dumb.
Agents were rude, refused to help, and I had a $15 credit to their store that is "lost" even though I have the original email for it and their is "nothing they can do" so I am pretty much done with Origin. They are a pain in the ass. -
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I didn't even know they had CS. Anytime you call a company that has tried to deliver their customer service as part of their online experience, it's a problem. Even excellent companies like Amazon have struggled with this. I guess the guiding philosophy is "We spent all this energy getting a product that can pretty much do everything by computer, so if you have to call us on the phone, you're doing it wrong."
As a person who practically lives off Amazon, I can tell you that the four or five times (out of hundreds of orders) that I have had to contact them, it's been pot luck. Sometimes it's amazingly fast and convenient, and sometimes it's like the "Hello, thees eez Becky" commercial.
And don't get me wrong. They are ALL from out of country, but some are excellent, some just give you the run-around.
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EA gave me a 100% refund for APB, no questions asked. That's my experience with their customer service.
And yes there is room for more digital distribution services. I was ignorant about Steam being great and irreplaceable until this past summer where I bought pre-order games from D2D for $37 a pop. I don't care how many distributors there are, I want to the cheapest price. Flag waving and being loyal to brands, or companies is stupid.-
I completely agree- I'm down for as many retailers as the internet will allow for. I've pre-ordered many games off Direct2Drive because they have amazing discounts as well.
What I'm NOT down for installing MORE applications on my computer just to play games. SecuROM, Steam, Origin (which tries to install some sort of Bing toolbar or some bullshit to my web browser), Impulse- all that garbage. I don't want it on my computer, fuck off. -
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"Origin and Steam are totally different, but let's show some direct comparisons between the two at an analyst meeting."
http://chattypics.com/files/easlidePNG_7h8g66u500.png
Either get behind your product or get out EA. This stinks of "managing investor expectations" when it turns out Origin numbers aren't even a fraction of what Steam is.
Also, lol at "I don't even know if Steam Vs. Origin is a proper battle" You're damn right it isn't. -
"We want to be able to support our customer directly."
Translation: "We want to adverspam our customers into oblivion."
Aside from account administration matters and purchase, receipts, I have not received one email from Steam in the past... five years, maybe six. And I did not see a giant influx of spam in my email inbox after registering. I doubt that Origin could promise that. -
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But they're not serious at all. They want to be the single point of sale for all of their products and DLC, and lets face it, if they were to announce that all of their "origin" titles were available on steam as well, origin would collapse overnight. It offers nothing to the consumer that steam doesnt already.
If origin were just another store like D2D or Gamersgate, I wouldnt really have any problem with it. I'd even go so far as to say that I would buy from them, if they offered me a better price than their competitors (and I could activate the product through Steam) but having to deal with EA for the sale, download, installation, and maintance of my games terrifies me. EA has failed over and over again in the area of customer service and putting so many points of failure in their hands is unacceptable to me.
They threatened to ban people playing in modified servers in a beta; so, 2 clicks in their own, highly controlled server browser is enough to warrant a ban in their eyes. Do you really want to give them more control over your games?
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Well I can safely ignore any opinions you have in the future because you are completely wrong!
http://store.origin.com/store/ea/en_US/pd/productID.131112900/sac.true
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i buy a game on steam for 49.99 USD, ends up costing me 45-49 CAN depending on exchange, same game retail here is 59.99 + 13% tax.
I would also point out that getting BF3 on origin (last game i ever buy off that service) charged me the same 13% tax. i dont really blame them for the tax thing, if they charge it then its because they have to. but i resent the fact that reduced my options for digital purchases by removing all their games from steam.-
The didn't removal ALL of them they removed 2 (Dragon Age 2 and Crysis 2). That was over the change with DLC cause Valve wanted a cut on DLC and EA didn't want to give in.
http://store.steampowered.com/publisher/Electronic%20Arts
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This is their apparent answer http://support.ea.com/app/answers/detail/a_id/5752 now I understand Steam wont let you do it either (both I think are dumb). In this case it's because EA's system fucked up in the first place.
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i had 2 EA accounts. ExcessDan and ExcessDan1. The first was a fuck up on my part. I asked support if i could delete that first so I could get the name and nope, not possible.
So Origin comes along and I go to convert ExcessDan1 to an origin account and low and behold, when I open the software for the first time it lets me change the name! I exit out of that without completing the account wizard thing and load up my ExcessDan account, rename it to ExcessDan2 and then go back to convert ExcessDan1 to ExcessDan and I'm finally saved!
Thank you Origin for fixing my EA account name blunder!!-
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i owned the email for both accounts and i had no help i just noticed I could do it in the wizard in the origin software when i first started it up. i don't think you'll be able to get that screen to come back up after you've already got things going.
someone on shack said that they give you one name change. maybe you can contact support.
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Agreed... I'm stuck using a random username because I originally had an ID through gamespy that didn't have a ID attached to it, EA ate gamespy and their activation system, which ate my ID because I had to have a email address associated with it, but there is no way to register a email address to an existing account without already having a email associated with it.
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Origin is a PoS. I've been using it to play BF3 and it's just outright terrible. The interface itself feels clunky and like a kindergarten student doodled out some concept art on a piece of paper. This is completely putting side the terrible integration between battlelog, BF3, and origin.
it's such a clusterfuck I can't really tell what's actually at fault. -
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You don't know what you are asking. It defeats the purpose of steam. You'll have patches/content delivered out of sych taking you back to manual installations but instead of inserting discs you'll have to login to download content after the base steam install finishes, so on and so forth. You'll need accounts to access all the publisher specific storefronts for said DLC, and, over time, publishers will move more and more core content to their online storefronts.
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it's not even a launcher - with BF3 (the only game i'll probably ever buy on it) all Origin does is open a website - battlelog - which is the ACTUAL launcher of the game.
Origin can't even auto-update ITSELF properly, let alone games - as you said, it's basically useless, and a waste of time.
Let's recount - to run Bf3 you have to run Origin, wait however long for it to decide to open & log in. Then you click on BF3 that basically opens a website (why can't I just open the website to start with?) that THEN lets you actually run the game.
Not only that but Battlelog only works properly if you install their crappy browser plugins - which aren't even installed as a part of the original game installer.
What a complete clusterfuck.
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