GameStop offering $50 coupons to Deus Ex: Human Revolution customers
After pulling Deus Ex: Human Revolution off of their shelves, GameStop's drama is seemingly coming to an end today, with the company offering reparation to customers that purchased a copy of the game--only to find it had been gutted.
After pulling Deus Ex: Human Revolution off of their shelves, GameStop's drama is seemingly coming to an end today, with the company offering reparation to customers that purchased a copy of the game--only to find it had been gutted.
When publisher Square Enix offered a coupon for OnLive, a competitor of GameStop's own digital services, the retailer opened sealed copies of the game and removed the coupon from their inventory. Afterwards, they pulled the game entirely from store shelves. The very-public debacle comes to an end as customers are receiving apologetic e-mails.
An e-mail obtained by Joystiq details GameStop's plans to offer $50 gift cards and a coupon to those affected by this week's events.
Earlier this week, GameStop removed a competitor's coupon from standard edition PC versions of Deus Ex: Human Revolution, a recent release by Square Enix. We were not aware that the product box would contain this competitor's offer. We regret the events surrounding this title release and that our customers were put in the middle of this issue between GameStop and Square Enix, the publisher of this game. And for this, we are truly sorry.For your inconvenience, we would like to offer you a free $50 GameStop gift card and a Buy 2 Get 1 Free pre-owned purchase. We want to earn back your trust and confidence in the GameStop experience. Please bring in this email and your store receipt or order confirmation from GameStop.com and present it to a Game Advisor.
The gesture is quite extraordinary, as a $50 gift card covers the standard retail price of the PC version of the game. Considering GameStop's actions are likely legal, this move is technically unnecessary. Clearly, the company is hoping to attract some goodwill in one of its most disastrous PR weeks ever.
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Shacknews
replyAndrew Yoon posted a new article, GameStop offering $50 coupons to Deus Ex: Human Revolution customers.
After pulling Deus Ex: Human Revolution off of their shelves, GameStop's drama is seemingly coming to an end today, with the company offering reparation to customers that purchased a copy of the game--only to find it had been gutted.-
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Well, if nothing else, you'd be taking something new out of their inventory and they'll take a loss on it. Now, if the gift card was used towards used games from their store, then there'd be some conflict of interest going on.
I think it's a smart move on their part. Their business methods and short-changing developers are why I don't buy there anymore and thus this makes no difference to me, but it's about the best move they could do from a PR perspective. -
LOL .
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I will totally use it for a new game, but not the 2-for-1 coupon. Fuck that noise!
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A used game, at that.
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Take the bribe, get yourself a new game for free, then flip 'em the bird as you walk out the door and never come back. I almost wish I had bought Deus Ex from there now... almost.
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Are you saying GameStop doesn't deserve its reputation?
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Try articulating yourself a little better, next time.
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You could use that fifty dollar gift card to buy no PC games, so that's good.
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Ah Gamestop, you've shown not only how to alienate your customers within a few days, but also showed how to take the first steps towards self-destructing your company.
Now lets see, ahhh Skyrim for $47.99 on newegg with free shipping and no tax?! Well then.... -
Somebody tell gamestop and shacknews that the augmented edition had the onlive coupon removed as well. I bought the A.E and still haven't received the email for a free $50 gift card.
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Stuff like this doesnt bother you? The fact that they physically removed part of the product being sold doesn't bother you? The reselling of games which profit only gamestop and none of the people that actually made the game? What would they have to do to make you dislike them? You seem to be a pretty forgiving person if you can look past all this wrongdoing.
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I went there as a last resort for Deus Ex (bizarrely, Best Buy did not stock PC versions of the game) and walked out of there empty-handed when I learned the seal on every new copy of their games was broken.
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IIRC, they're able to get away with it. There was a huge class-action lawsuit a while back against them for letting their dudebros "rent" (i.e. play, scratch, spill soda on) games that came in stock and then sell them as "new" copies that went nowhere. It's utter bullshit, but apparently it's legal utter bullshit.
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They betrayed the law!
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Too little too late, unfortunately.
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