Crowdstrike outage globally spreads Windows Blue Screen of Death, company plans update rollback
IT security professionals are in for a long weekend following an outage at cybersecurity company Crowdstrike.
Some IT professionals are in for a long weekend following an outage at cybersecurity company Crowdstrike. A recent update has lead to a series of outages across the world. At the time this article went live, the London Stock Exchange has had services disrupted. There are reports of issues at banks, airlines, media firms and countless government services across the globe. 911 emergency services are disrupted in several states here in America. Many users reporting the dreaded Windows Blue Screen of Death (BSOD).
If you're a @CrowdStrike customer and your machine is off, leave it that way.
— Jake Williams (@MalwareJake) July 19, 2024
Something has caused blue screen loops with csagent.sys and it's, um, not good... pic.twitter.com/PeYLH8qhGT
Crowdstrike told NBC that the company is now in the process of rolling back that update globally. There are reports of other fixes, but the outage will undoubtedly lead to a lot of time wasted on the part of the IT professionals of the world. Quite literally around the world, today's outage has ruined many people's weekends.
Wow, Crowdstrike issue. Thoughts and prayers fellow IT guys and girls around the world.
— Steve (@JarOfSteve) July 19, 2024
Several media companies including NBC are affected by the outages. The United Kingdom's largest railway operator is experiencing a widespread IT outage as well. A poster to the r/sysadmin subreddit posted that they "just had 160 all BSOD. This is NOT going to be a fun evening." One IT professional posted to our own Shacknews Chatty forum that "I am so glad we didn't switch to them just because "they are the best" or whatever our VAR was claiming. Dodged a fucking missile!" I am sure many others in the IT security field are jealous of CplBeaker today.
Microsoft's 365 suite of apps and some cloud services have been restored according to the company with “a small subset of services is still experiencing residual impact” Some airline issues were tied to the Microsoft outage, but other airlines remain at a standstill due to the Crowdstrike issues.
Crowdstrike (CRWD) stock is down over 12% in premarket trading as the world stares at the company in disapproval. Dow Jones Futures are trading down 0.25%, but things will definitely change when the stock market opens later today.
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Shacknews
replyAsif Khan posted a new article, Crowdstrike outage globally spreads Windows Blue Screen of Death, company plans update rollback
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BBC freaking out and a global IT outage?
https://www.bbc.co.uk/news/live/cnk4jdwp49et
Summary
IT outages are reported across the world, affecting airlines, media, and banks
Airlines and airports have reported issues, with many flights grounded
The cause is not known - but Microsoft says it's taking mitigation issues
In the UK, railway companies say they're experiencing "widespread IT issues"
Sky News has not been able to broadcast live, its executive chairman says
The London Stock Exchange is also experiencing outages-
Yeah my friends were due to fly and meet us here in Sweden today. They’re at the airport in the UK and it’s total chaos, not even the screens that display flight times are working.
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yeh lots of freaking out on the news in Oz here too.. very meh in my mind.
https://www.sbs.com.au/news/article/global-it-outage-impacting-australian-banks-supermarkets-media-outlets-and-more/ezge7qp0g
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Microsoft gon Microsoft.
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Crowdstrike it seems: https://reddit.com/r/sysadmin/comments/1e6vx6n/crowdstrike_bsod/
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Don't jump!
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Can I quote you in a Shacknews article? Using your username, of course.
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Sweet. Thanks and congrats on having a weekend!
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Yup. Their stock just went waaaaaay down.
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Imagine Microsoft doing this? The whole world would be down. Scary to think
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Y2K24'd
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I’m joking but man it sure feels like that Jedi meme, I now know why I slept like shit tonight:
https://i.imgur.com/YyHyz0p.jpeg
Even the time for the second peak roughly aligns with the time this thread started, haha. -
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I feel really bad for those people who have Crowdstrike on hardened Domain Controllers who either misplaced, or didn't record their bitlocker recovery keys, or domain recovery passwords. Hope your backups work and you have one from yesterday.
I also feel bad for remote workers, since if their laptops are bricked right now getting those fixed is going to be a huge pain as well if they are in an area where IT can't get to them.-
It sucks, but when live gives you a global IT fuck up you make lemonade.
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What a mess. I was just on a call yesterday to discuss moving our EDR to Crowdstrike. That’s going to be a tough sell to management now.
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The problem is that this isn't fixable remotely. The crash is happening before the network stack even starts. So you are going to need to have to have manual intervention on every single machine affected by this. And the fix is booting into Safe Mode and deleting a file which is also impossible on AWS and Azure systems. For those you need to use a 2nd VM to attach the affected VM's OS disk to and go in and delete the file. Which if there is any sort of disk encryption in place you will need a recovery key to do, and if your system that escrows the recovery keys is also affected then you have even more of a mess.
This isn't something that is going to get fixed today, this is going to take weeks to fully resolve.
Now the decision is what security company to invest in who is going to be getting a bunch of new customers. Trellix or Microsoft are the 2 big ones but Trellix is private, and Microsoft is so big that will a 10% boost in security sales really boost the stock that much. Maybe take a stab at something like Sophos.-
This is a good reminder that lack of market competition in the security tool space can end really badly. Carbon Black is dead thanks to Broadcom. That really only leaves Defender and Crowdstrike.
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On the large scale yep pretty much just Defender and Crowdstrike. Trellix is probably next (formerly FireEye), and then all of the midrange ones like Sophos, etc. It is just such a huge lift to replace these systems that once they are in place they stay in place, so big enterprises just go with the market leaders.
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It's like none of y'all ever heard of Sophos
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Nowadays, everybody wanna talk like they got something to say
But nothing comes out when they move their lips
Just a bunch of gibberish
And motherfuckers act like they forgot about Sophos.
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i think the meaning of "fully" is the big question. SAC is available before the system is completely booted (internet mentions it's up before the networking stack inits) but i don't know at what point it appears and if you'd have long enough to perform the remediation before the thing crashes
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Fuck crowdstrike. Wow
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Fuuuck...this is not how I want to start my Friday. Welp, I know what I'm doing today.
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Hmmmm… so far no reports of our devices being affected. Still holding my breath.
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I was terrified when I walked into my office this morning. Almost gave me a heart attack for like 15 minutes, but luckily the fix is simple
https://www.reddit.com/r/crowdstrike/comments/1e6vmkf/bsod_error_in_latest_crowdstrike_update/
Boot into safe mode...rename the folder, delete the file, or change the registry key...and then reboot. Sucks for all of the techs that need to do this manually to every single PC in their environment, but at least it's not an overly complicated process.-
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I don't bitlocker&oq enabled, so I don't know enough about it, but I found this comment section
https://old.reddit.com/r/crowdstrike/comments/1e6vmkf/bsod_error_in_latest_crowdstrike_update/ldvxx62/ -
It does not. That’s the major issue a lot of people are facing. If you escrow your keys on a server that’s has CS on it you’re kind of boned.
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Would love to see some Crowdstrine internal Slack chats rn
Bummer though, my Infosex dept has been very pro crowdstrike and they hate everything-
I’m sure when they get litigated we will know
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Everyone is in love with crowdstrike. Not any more! Big win for every other cyber security EDR VAR today lol
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You know it’s bad when Down Detector is down
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Just reboot 15 times!
https://i.imgur.com/oZTOk70.jpeg-
Azure https://azure.status.microsoft/en-gb/status
We've received feedback from customers that several reboots (as many as 15 have been reported) may be required, but overall feedback is that reboots are an effective troubleshooting step at this stage. -
from twatter (I won't link it, don't want to give elon hits)
@_aarony
Rebooting 3 and up to 15 or more times is working on a large percentage of machines. It appears that sometimes the network stack is up long enough and crowdstrike update mechanism is able to fix the broken .sys file. Try rebooting over and over and over and over. Seriously. -
This seems like the best fix I've seen so far that doesn't involve physically accessing the machines https://www.reddit.com/r/sysadmin/comments/1e708o0/fix_the_crowdstrike_boot_loopbsod_automatically/
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REBOOT HARDER!
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It's a fire sale.
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It’s a total shitshow. Imagine what should be protecting you from malware being the malware!! Pretty historic It outage.
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Is Crowdstrike on the hook for all the expenses companies incur by fixing their fuckup?
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Software vendors responsible for software defects? What is this, Maoist Russia??
And the best part is you just know they tell their customers that it’s always best to allow their software to auto-update across the entire enterprise instead of rolling through dev/prod instances for ‘added security’.
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True! Can’t get malware if computer isn’t running
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CrowdStrike now offers a great new service for our biggest clients - update scanning!!
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No, we roll out the update to our Pleb tier subscribers first.
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I imagine with the scope and reach of systems being affected that some investigation will happen by some government, intelligence service, or third party. If they find out they are lying about the cause and exposure is higher than they day, I doubt things will go well for the leadership.
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Fixed it:
I imagine with the scope and reach of systems being affected that some investigation will happen by some government, intelligence service, or third party. If they find out they are lying about the cause and exposure is higher than they day, I doubt things will go well for the leadership programer / scapegoat they blame it on.
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Its crazy how that is a realistic scenario. It seems very plausible now. Also hackers pretty much now know EVERY company that uses Crowdstrike.
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Never underestimate the power of profit-seeking to cut corners on QA.
This wasn't a hack:
https://arstechnica.com/information-technology/2024/07/major-outages-at-crowdstrike-microsoft-leave-the-world-with-bsods-and-confusion/
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Lol. I am being asked "why didn't Microsoft alert us to this issue". And now I need to spend time crafting a "because it isn't a Microsoft issue, and we don't use CrowdStrike" response that is polite and overly verbose because C-level people. 50/50 chance I need to make a Powerpoint slide deck and present it to the leadership team... about a product we don't even use.
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oh man, this CrowdStrike ad ...
https://vid.crowdstrike.com/watch/hCVMAuN4BmyU9iGGA2XoQv?
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https://twitter.com/US_Stormwatch/status/1814268813879206397 timelapse of US air traffic and the Crowdstrike outage.
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Sooo my connecting flight in SFO was delayed because they couldn't find a ground crew to tow the plane in once it arrived. Then the flight attendant crew was missing because the flight they were supposed to arrive on was canceled. Thankfully they eventually found a replacement flight crew and we boarded, but then the ground crew that loads the plane was missing. Finally we hung out for another 20-30 minutes since it was the last of only two flights to Eugene that day in case there were any stragglers, which honestly seemed pretty decent of them.
All told it ended up being maybe an extra 4-5 hours, I got off pretty easy compared to a lot of people. Lucky that was my only connecting flight.
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lol basically my entire company is down
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Its coming from the inside the building!!!
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So was this a automatic definition update that caused the issue? Most patches are staggered for a reason by an organization in case there is a massive issue with a Windows Update patch or whatever.
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Someone pushed out something they shouldn't have. Not sure if it was improperly reviewed code, untested build, or just an intern hitting a button.
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even they know Defender sucks
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i don't think it did? they have and advisory up on their status page, but it very much reads like supporting customers that installed it on their own shit: https://azure.status.microsoft/en-us/status
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this article specifically suggests that they are not
https://www.bleepingcomputer.com/news/microsoft/major-microsoft-365-outage-caused-by-azure-configuration-change/
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My wife is supposed to fly to Wales tomorrow. I wonder if that’ll happen.
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Probably the same people who blame Joe Biden for all their problems
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I think this is where the confusion came from. It was terrible timing.
http://www.shacknews.com/chatty?id=42510992
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There were two separate outages that happened almost simultaneously but had nothing to do with each other.
Azure had a big outage and, three hours later, crowd strike affecting windows computers.
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I'm completely dead in the water for work. All of the network traffic (even non-intranet) on our work laptops is routed through VPN for security reasons, and the VPN is offline still.
Mobile Outlook/Teams works, but two years ago our work required us to install remote management software on our phones to continue using mobile Outlook/Teams, and I told them they can either give me a work phone or I just won't have mobile access. You can guess which direction they went, lol. So now my only means of updates is via text from my boss.
And yeah, can't access literally anything on my work laptop since it's all routed via VPN. So just sit and wait today (or sit and play games while I wait lol).-
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"Hey you, you're finally awake."
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They asked you to install remote software on your personal phone? LOL
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Yup, lol.
My position was that I had mobile Outlook/Teams installed on my personal device as a convenience to the company. Their reasoning was that if the phone is lost, they want to have the ability to remote wipe it to protect company data. But I don't want some idiot screwing up and pushing the wrong button and wiping my personal device. Also, if they determine it's critical that I have remote availability, they can provide me with a work device.
So I told them they have my phone number and can call or text if they need something urgent, and it's been like that the last two years. It's definitely a hit to the company because it used to be sometimes I'd see an email or teams message after hours and if I wasn't doing anything I might hop on to respond or resolve it. But now it just waits until I'm back the next day. /shrug-
It’s funny that they can afford crowdstrike, the most expensive EDR but can’t provide a company phone for you.
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Honestly, in the almost 6 years I’ve been here, I’ve had one instance of an unscheduled, off-hours emergency.
Although we’re a big company and have some divisions that run 24/7, weeks have a pretty good culture from the top down that most things can wait until regular business hours. Unless it’s something that impacts production, it can usually wait.
Plus, I’m in the software development division. I’m sure our tech ops guys have been up all night dealing with this but I don’t even find out we were impacted until I tried starting my work day.
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Yeah, our director of security is a bit of a fanatic. When I talked to him about it, he said users could download or screenshot things to their phone so they want to be able to do a full wipe. That’s when I said they can kick sand, lol.
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He’s not wrong. But yeah you made the right call.
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Yeah, if they wanted to provide a work phone they can out whatever they want on it.
But no way I’m going to let them have the ability to wipe my personal phone. I’m surprised how many people agreed to it.
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Yeah my current company doesn't allow screenshots or copy/paste in Slack on iOS. I told security you know someone can just take a picture with any other camera they have trivially and you could see the look on their faces as if I blew their minds that preventing a screenshot is just theater.
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Most security is just theater and redirecting liability. Same with financial audits. It’s all about optics and the ability to blame something/someone else when things go wrong.
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director of security doesn't know how icloud works, amazing
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its very normal to have some sort of controls on device that have access to work resources. in this case everything is working as intended, they should either provide device if the person needs to work off hours or not have that expectation. but the expectation that even a BYOD has controls on it for work resource is not odd
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Controls within the apps themselves are fine. They don't need full control to wipe my phone if it's BYOD. As I said they can immediately block access to Slack, Teams, Outlook trivially. They do not need nor would I trust any company with that power over my personal phone as I have seen companies completely wipe a persons phone after they quit.
If it's a company provided phone sure they can do what they want with it. My personal phone, you can lock down the individual accounts and that's all you get as you don’t need anything more.-
If your org uses O365 it is possible (easy even) for them to wipe your device even without company portal or whatever mdm they are using. Simply disabling the accounts should work in principal but in practice it doesn't work perfectly. Existing emails still remain on the device for example, and other work-related applications or data could remain.
The Company Portal creates a segmented area on your device for 'work' stuff. If you leave the company they can easily and effectively remove only the work apps and data.
It's really not as invasive as you think. They can see stuff like phone model, OS version, if it's jailbroken and so on. Doesn't show them the list of apps, at least how we set it up. Now, if your org's policy is to completely wipe the device upon leaving, that's not necessary and extreme IMO. Maybe if you're in some sensitive sector I guess, but seems extreme.
Source: IT guy who is working on this exact thing and completely wiped test phones that had no MDM or other connection to the org except for signing in to email.
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Sounds like you've got the day off. Enjoy it.
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Stuff’s slowly coming back online now. VPN is up, so that resolved a lot. But a lot of our app servers and databases are still down.
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lol I had a bank try that. "Well your email is on there so no big deal". Ok, so my email is no longer on the phone.
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What's really crazy is the post on /r/wallstreetbets before the update was pushed:
https://www.reddit.com/r/wallstreetbets/s/Wy22QkZP0W-
Wow.
“CrowdStrike’s Falcon product contradicts their own guiding principle of “Zero-Trust Security”.” -
Impressively accurate assessment.
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Most of this is bullshit.
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This guy has thing backwards. e.g. "Is CrowdStrike compatible with companies that run their IT systems on premises?" it was built for on-prem before Azure's cloud-based management of Windows, and thus part of the reason there was adoption was that you could deploy on prem extremely easily compared to the competition, in minutes, and manage everything from the CrowdStrike console, just as you can do today finally in say Azure now for Windows.
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"they simply collect all of their customer’s data and display it on a dashboard." lol no
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TLDR: see Google's acquisition of Wiz. If this guy were an expert the question should be "is CRWD suitable for cloud-based workloads?"
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Ooh, the old bogeyman of conspiracy theories about the DNC hack: "CrowdStrike could potentially behave as a propaganda arm of the US government by creating “fake hacking stories” which are un-disprovable.They are able to do this due to information asymmetries in society."
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"Corporations could buy CrowdStrike to spy on their own employees." this is a reason that they are more valuable to companies, not less, and thus the stock would be more valuable
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"activity on the company issued laptop is reported to an internal dashboard which only an IT guy + a C-Suite admin have access to." also wrong, RBAC controls separate SOC operators who can see data from admins who can control deployment of the agent
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Yeah same
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We're unaffected and I thought all my side work clients were unaffected, but I have one that outsourced "security" to another firm, with me being the go-to for other stuff. Well the Internet has been down and it's not unheard of. But then the contact on-site asked if this was related to CS. I rapidly wrote no, but then thought better of it and had her contact the other IT firm to ask. Then I get a call from said firm confirming that yes, they use CS and that was most likely the reason the server was down.
At first I was thinking, not my problem then, but these dudes are in Fort Collins and the office affected is on Castle Rock, where I live. So guess who felt morally obligated to take care of it.
More like ClownStrike, amirite.
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I've never been more puckered to suddenly see "Your phone has been updated" as I was 5 minutes ago.
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Lol.. same here. Our company does not use Cloudstrike at all, but it feels like bad juju to update or reboot anything at this point even though we aren't affected. It can wait until Monday. I was supposed to work on another project offsite today too... but fuck that. The ol' SysAdmin side of me is at the office just in case.
Why? Because when you've been in the trenches.. the PTSD of reimaging or updating kicks in.
*Stay strong my fallen IT brothers.. we feel your pain!*
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You can't make this shit up:
In 2010, McAfee released an update to their software that crashed WindowsXP systems worldwide, and required manual intervention to fix. https://www.zdnet.com/article/defective-mcafee-update-causes-worldwide-meltdown-of-xp-pcs/
The CEO at the time was George Kurtz.
The CEO of crowdstrike today is George Kurtz.-
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I bet his budget for QA is really low.
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“Move fast and break stuff.”
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Test in Production
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Damn. They owe you a nice pizza party.
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Waffle party
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P+u gets it
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My buddy works for the county and has been at work since 10:00pm last night manually recovering workstations one by one.
Sheriff dept, emergency services, county hospitals, etc were all offline last night. Crazy impact.
He said he’s going to go into a coma after this because he’s been up for almost 30 hours straight. But on the flip side he’s hourly so making bank.-
How do governments afford CrowdStrike? lol. I guess that’s where the property taxes go!
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He's told me cyber security has been a massive focus for his county the last several years. Apparently there's been a few government agencies hit with ransomware that has cost them a ton of money, so other government administrations are scrambling to make sure they're secure. I'm guessing they see CrowdStrike as a cheaper alternative to paying a ransom or liability from leaked data?
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yeah, i know that you don't want to do that with definitions, but you could still do a slightly gradual rollout to avoid situations like this. or at least if you're making changes significant enough to cause a BSOD you'd think that would be a separate gradual rollout. maybe it's something really dumb in the definitions themselves that is causing the bsod though, idk.
regardless, it's probably worth slightly reduced security to avoid like, air traffic halting worldwide. -
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When this was designed, because of the frequency of updates (more than one daily) it was assessed there was no time to create a test-before-deploy step
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I haven't checked, does the crash only occur on boot, or does it occur immediately once the bad content is delivered?
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See below
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This seems like a completely new build, not just an updated threat library or whatever.
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oh nm looks like it was a broken data file, amazing.
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in critical security patching, you actually *do* do a gradual rollout.
think about google chrome, windows updates, apple updates, etc. in any critical security patching, it's actually way more important to slow down the update into cohorts.
1) to make sure the update actually does what it's supposed to do
2) don't take down your own servers while patching the world.
the fact that there was no throttling means the folks at crowdstrike are rookies.
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Merge. Tests are green. Send it.
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They forgot their final deployment guy is color blind. It was actually Red
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It's a data file that the driver consumes. The assumption is that the driver code is hardened against bad data.
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I think it's important to note that despite being data the control flow of the kernel can change based on this data in weird ways, and this is closer to a driver update than what most people might think
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extreme case: you could imagine that a piece of data is so now big that it ends up accidentally allocated in a paged pool and then later, in a separate thread, minutes or ever hours later accessed in a non-paged context, and now there is a page fault in some OS code path owned by Microsoft that cannot handle page faults. This probably not what happened, but just an example of the complexity of data changes.
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No, the data was not signed via the Microsoft-supplied path, but the data was supposed to be treated as malicious, as users can generate their own data
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users could suppress false positives by entering a list of paths in the cloud UI that the the driver should ignore, for example, and these paths eventually are served as data files
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This is not a new kernel module, and CrowdStrike's drivers are signed
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How is the media going to spin this by blaming Biden’s advanced age, all the while giving MAGA a pass?
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Nice! I have at least one friend working at a place where they were going to have to touch 10k machines. They’ll be working all weekend around the clock.
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Man, id quit. They can touch deez nuts
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Nothing. He’s salary and it’s a hospital.
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I blame this on Onedrive!!
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Thankfully our entire fleet of Windows Servers (~300) weren't affected. Maybe around 30-40?
We were able to restore OS'es in about 5 hours between 2-3 of us.
Apparently there are people with 1000s of machines affected, maybe even 10's of thousands, that are doing creative things like PXE booting and running embedded scripts to remove the files.
Looks like I'll actually salvage a weekend! -
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Anyone else working at an affected place? Are We Having Fun Yet???
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Yeah, but I'm in charge of Linux systems so nothing I care about had issues. My auth / remote connections worked just fine. I was already logged into git so I was still able to make some merge requests and push things, but it was fixed like an hour or two later anyway so not a big deal.
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We've been at it since 11pm PDT last night. Making steady progress. Our Windows admins are getting pretty adept with the Azure "mount the boot vol on a helper VM and edit, then reattach" dance.
I'm a hybrid admin (mostly Linux) so the few places I have Windows admin privs, I fixed those servers in about an hour at 1am. Now I'm just facilitating.
Our CrowdStrike sales rep sent $50 Uber Eats gift cards to each of us as apology / fuel. I almost wanted to reject it.
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https://misskey.io/notes/9vw052ic52zv017x
"Forced reboot almost destroyed my asshole" -
I wonder how many help desk / admins just straight up quit today
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I messaged the head of our security team and was like. "how much of a discount do you think Crowdstrike would give us right now if we reached out"
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A deep dive of the root cause from some twitter dude:
https://x.com/Perpetualmaniac/status/1814376668095754753
"Crowdstrike Analysis:
It was a NULL pointer from the memory unsafe C++ language."-
This is not a deep dive. 99% of this is fluff unrelated to RCA
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C++ is hard. Maybe they have a DEI engineer that did this but for mission-critical software like this Crowdstrike should have set up automated testing using address sanitizer and thread sanitizer that runs on every code update.
guy's bio: Google Whistleblower via James O'Keefe . Disclosed Google's "Machine Learning Fairness", the AI system that censors and controls your access to information.-
He was fired because he was racist: https://www.splcenter.org/hatewatch/2014/02/14/old-photos-surface-showing-breitbart-okeefe-hobnobbing-white-nationalists
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yea I took one look at this guys profile and I was like kook
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I just rebooked my flight to Japan. It was supposed to be this morning at like 8am. Direct flight with my wife. Even dropped another $600 for premium seating.
Because of the crowdsuck crash they automatically put me on a flight tomorrow at 11pm with a 2 hour layover and coach seats, gave me a $600 coupon to use… eventually.
But they got my wife on a flight today at noon, so she’s already in the air.
We spent 4 hours in line at the airport to deal with rebooking. Airline only had 2 customer service reps.
I won’t believe I’m on this flight until I’m actually in the seat.
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Take a break
https://i.imgur.com/cFWt2K6.jpeg
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https://www.crowdstrike.com/blog/technical-details-on-todays-outage/
Logic error when evaluating named pipes.-
(Video with sound)
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(Video with sound)
https://i.imgur.com/sRu0VW4.mp4 -
(Video with sound)
https://i.imgur.com/xvQcXzH.mp4
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