Sony acknowledges 0.4% failure rate for initial PS4 shipments
Although PlayStation 4 won't be available to the public en masse until later tonight, there are plenty of people out there with systems, media and Taco Bell winners included. However, out of the thousands of systems out there, some have issues, which Sony has officially acknowledged.
Although PlayStation 4 won't be available to the public en masse until later tonight, there are plenty of people out there with systems, media and Taco Bell winners included. However, out of the thousands of systems out there, some have issues, which Sony has officially acknowledged.
"A handful of people have reported issues with their PlayStation 4 systems," a Sony spokesperson confirmed. "This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch."
Speaking to IGN, Sony says that "the number of affected systems represents less than .4% of shipped units to date, which is within our expectations for a new product introduction." According to the rep, "there have been several problems reported, which leads us to believe there isn't a singular problem that could impact a broader percentage of systems."
Unfortunately for Sony, one of the people affected by a broken PS4 happened to work for IGN. Apparently, the system would turn on, however would not output a signal to the television. If you're amongst the unfortunate 0.4% that experience problems tomorrow, note Sony's support number: 1-800-345-SONY.
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Shacknews
replyAndrew Yoon posted a new article, Sony acknowledges 0.4% failure rate for initial PS4 shipments.
Although PlayStation 4 won't be available to the public en masse until later tonight, there are plenty of people out there with systems, media and Taco Bell winners included. However, out of the thousands of systems out there, some have issues, which Sony has officially acknowledged.-
0.4% is lols to get upset about. Seriously.
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Wibby Webby wobble?
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When it's yours that's affected, that number jumps to 100%.
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Sure but overall that's a great number
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Stupid facts getting in the way of your loyalty to Skub.
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Isn't that a below average failure rate?
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If it was over a 6 month period, yeah. I don't know if it's good or bad for "out of the box" failures. I don't think 1 out of a thousand not working at all is terrific, but this is new tech. I bet it's higher for most new cars. Something will shake loose in the first week for 1/2 of 1% of most vehicles.
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Higher than 100%. And even higher again than 101%. Dear god!
I had probably 3-4 fails myself. The fact that I can't remember the exact number is telling. -
I had one. Fucking system made it to my first Street Fighter 4 match and died in seconds. I don't think I ever played that game. :(
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I went through 3 but only paid for one so I can't complain. I can complain about my PS1/PS2/PS3 that died on me and I had to pay to get the drive fixed on every one.
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though to be fair that's over time, while this .04 is immediately. Not directly comparable. That said the 360 sure seemed like a RRODy POS
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I dunno, but my first 360 RROD when I turned it on the very first time.
I think I'm on my 3rd 360 now. -
I actually lucked out, mine took about 6 years to RROD.
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does it really matter? I recently returned 2 of the new model kindles because they weren't up to par before I got a perfect one. it's pretty much how brand new electronics can go.
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New anything. I'm sure most high end dishwashing machines suffer from 0.5% failure rates.
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"I can't comment on failure rates, because it's just not something - it's a moving target. What this consumer should worry about is the way that we've treated him. Y'know, things break, and if we've treated him well and fixed his problem, that's something that we're focused on right now. I'm not going to comment on individual failure rates because I'm shipping in 36 countries and it's a complex business." -- Peter Moore, May 2007, in an interview with Mike Antonucci of the San Jose Mercury
http://www.shacknews.com/article/46898/moore-on-xbox-360-folding
http://www.1up.com/news/peter-moore-360-failure-rates
Yes, the context of that was way different, but it seems like Sony's deciding that acknowledging a 4-out-of-1000 failure rate on launch day is far better than mounting a "fortress" PR strategy.-
I believe that
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Generally speaking Sony's PR has been outstanding this time round.
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Sony has left all of the bad news until launch day when they admit that their EULA is no different to MS but was just not updated until release day.
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I wouldn't be surprised if you see similar failure rate reports in the lead-up to the Xbox One launch. It's still too early to rate how this hardware holds up over a longer period of time.
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The only problem I have is their wording: .4% of units shipped. Well, millions of units have shipped, but only a couple thousand have been plugged in and turned on. Are they clumsily saying that they mean of the units given out as prizes only .4% went bad? Or are they saying "we shipped millions and thousands have been used and .4% of the millions have gone bad and we haven't even turned on the vast majority of these things"?
Because that might be bad.-
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I'm pretty sure each one went through a test, but honestly, shipping is rough. That's where the .4% comes from. With the 360 it was way higher because they forgot to remove the damn plastic from the heatsink. What Sony is saying, I think, is that at the production facility, things went smooth, except for the wobble.
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Well assuming they shipped a million, I hope I'm not one of the 4,000 with a busted console.
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I'm tempted to check out Neogaf or Reddit to see how the Sony Defense Squad people are handling this news, but that would require me to read Neogaf or Reddit.
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On a more serious note, has there been any word yet on what exactly it is that is going wrong with these systems?
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