Origin can cancel idle accounts, Terms of Service reveal
The Origin Terms of Service includes a previously-unnoticed bit, claiming that 24 months of non-use results in the expiration of entitlements and the possible cancellation of an account.
EA's new Origin online store is being met with a fresh bit of controversy, this time with the revelation that the store can cancel your account after 24 months of non-use. Though the language isn't clear on what piece of game content would be impacted, some users are calling foul on the potential for purchases going missing.
The mention comes from section 5 of the Terms of Service (via Rock Paper Shotgun):
We do not guarantee that any Content or Entitlement will be available at all times or at any given time or that we will continue to offer particular Content or Entitlements for any particular length of time. We reserve the right to change and update Content and Entitlements without notice to you. If you have not used your Entitlements or Account for twenty four (24) months or more and your Account has associated Entitlements, your Entitlements will expire and your Account may be cancelled for non-use. Once you have redeemed your Entitlements, that content is not returnable, exchangeable, or refundable for other Entitlements or for cash, or other goods or services.
You probably noticed the word "entitlement" is used quite a bit. If a FAQ for Warhammer Online is any indication, the term refers to any "Item Bundle, Content Pack, or Character Transfer that can be purchased at the EA Store." That seems to imply that DLC and specialized store transactions could be affected, but not games themselves.
The TOS itself also doesn't mention game deletion, but if you have to log in to Origin to access a game or its features, account deletion have the same net result. Of course, the TOS isn't necessarily claiming that this will happen to everyone who goes over 24 months like clockwork -- just that EA is permitted to do it if they choose.
Origin's main competitor, Steam, does not mention inactive accounts in its subscriber agreement. However, like most digital distribution services, "either you or Valve has the right to terminate or cancel your Account or a particular Subscription at any time."
Valve's terms are a bit more flexible than EA's, with the potential to download game files during a grace period after termination. "Valve may, but is not obligated to, provide access (for a limited period of time) to the download of a stand-alone version of the software and content associated with such one-time purchase."
Shacknews has contacted EA for clarification, but has not received a reply as of the time of publishing.
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Steve Watts posted a new article, Origin can cancel idle accounts, Terms of Service reveal.
The Origin Terms of Service includes a previously-unnoticed bit, claiming that 24 months of non-use results in the expiration of entitlements and the possible cancellation of an account.-
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The scumbag meme : http://www.reddit.com/r/pics/search?q=scumbag&restrict_sr=on
( it was funny EricZBA A++ would laugh again)
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While I hope this is mostly just a CYA kinda thing, I suspect this is closer to the concept of EA only gives you a license to content for an undefined limited period of time, or not perpetual. Piss EA off for any number of undisclosed reasons and they revoke your ability to use that content. Don't buy a game a year at full price? Previous content revoked! (making that up).
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Steam and Blizzard have the same thing in their EULA. As Mwasher pointed out:
From the Steam subscriber's agreement.
2. In the case of a one-time purchase of a product license (e.g., purchase of a single game) from Valve, Valve may choose to terminate or cancel your Subscription in its entirety or may terminate or cancel only a portion of the Subscription (e.g., access to the software via Steam) and Valve may, but is not obligated to, provide access (for a limited period of time) to the download of a stand-alone version of the software and content associated with such one-time purchase-
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I don't know if you're being sarcastic, but it's true. You said above that it's standard procedure to have a ToS that gives the company flexibility to cancel at any time, but then you go on to say that EA's is special in that it's saying they will cancel your account. But this is just plain not true. Their "standard cancellation" policy appears to be better for the customer (in that you must be idle for 24 months for them to do this) than Steam's!
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A "may" from Valve and a "may" from EA are not the same thing.
I am not as hostile to Origin as some, but that is a rather specific and ominous clause. Valves thing also kind of sucks but it refers to single games in particular and doesn't mention any conditions as such, plus it's heavily mitigated by my experience with the company. My experience with EA is mixed.-
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And SpaecKow is saying he doesn't care if it's standard language. He doesn't trust EA to not screw him over using the legal language. He does trust Valve. Therefore he's not happy this language appears in Origin's TOS. It might not be "fair" to EA, but they've made their own bed. Now they have to sleep in it.
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are you sure about that? I think it's stated pretty clearly:
"If you have not used your Entitlements or Account for twenty four (24) months or more and your Account has associated Entitlements, your Entitlements will expire and your Account may be cancelled for non-use."
1) Your entitlements WILL expire.
2) Your account MAY be cancelled.
What am I missing here?
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Okay update: Entitlements are defined in the ToS as meaning, among other things, "the ability to play a purchased game."
So I'm incorrect about this. The ToS actually guarantees that you will lose the ability to play your game after 24 months of inactivity. They might not "cancel your account", but it's unclear what canceling your account even means once the "Entitlements" are removed anyway.-
yeah that sounds right, not that any of this really matters anyway. I can't see EA shooting themselves in the foot in this manner... if they ever enforced this, the shitstorm that would erupt would be of unprecedented magnitude. Just the reaction to the mere possibility of them ever doing this is causing a huge amount of negative coverage.
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Its starting to look like shacknews doesn't even want to give origin a chance. Im not sure if reporting news this old is beneficial to anyone, other than rubbing salt into some people wounds.
By the way it shouldn't be that hard to simply log in to said EA/Origin account once in 24 months, and EA most likely wouldn't even terminate an account anyways. They most likely just have the clause in there to cover a situation that may come up later, not to screw over your common gamer. -
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