PSN outage: Sony's letter to partners offers nothing new

Sony finally issues a letter to its partners addressing the ongoing PlayStation Network outage.

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It's been more than three weeks since Sony Computer Entertainment was forced to shut down the PlayStation Network after it was hacked. Since that time, publishers like Capcom (and a growing number of developers), have begun voicing serious concerns about the loss of revenue resulting from the outage.

According to a report by IndustryGamers, Sony recently issued its first formal letter to its publishing and development partners about the outage.

Unfortunately, other than the standard corporate hand-wringing and assurances of an ongoing investigation, Sony's letter doesn't bring any new information to light - in particular, how they plan to help those whose bottom lines have been impacted.

The letter, sent by Rob Dyer, SVP of Publisher Relations at Sony, includes a general timeline of events and courses of action pursued since the outage. Dyer also touches on the previously reported "Welcome Back" program for PSN end-users; but again, none of the letter's content is particularly revelatory.

The letter closes with a section titled "Looking Ahead" that reiterates some vague assurances of Sony's intentions to "help and support" affected partners.

We of course deeply regret that this incident has occurred. We are working closely with the FBI to identify and apprehend the culprits who committed this crime against our consumers, our partners and our company. I know you can appreciate how widespread the problem of cybercrime is in society today. Although no company is immune, we are confident our consumer data will be protected by some of the best security measures available today.

As a valued partner we aim to keep the lines of communication open so that you are aware of our progress. Our focus has been to confirm the security of the networks, protect customer data and get the services back on line as quickly as possible. We will do our best to respond to all of your inquiries and we will do everything we possibly can to support you.

We are doing everything we can to bring these services back online as soon as possible. We will update you with more information as soon as we can, but please call your account executive if you have further questions. We thank you for your patience and look forward to moving ahead together in the months and years to come.

Hopefully, Sony will have some more actionable intelligence available soon.

From The Chatty
  • reply
    May 12, 2011 5:00 PM

    Jeff Mattas posted a new article, PSN outage: Sony's letter to partners offers nothing new.

    Sony finally issues a letter to its partners addressing the ongoing PlayStation Network outage.

    • reply
      May 12, 2011 6:36 PM

      http://ispsnstilldown.com/

    • reply
      May 12, 2011 6:42 PM

      This is the videogame industrys own 9/11.

      • reply
        May 12, 2011 9:30 PM

        No, this is all just fine. Thank god I don't own Sony products. I own two 360's, both work fine, no red ring of death here. Got the family pack for my wife and kid, great deal and a lot of fun.

        I've been enjoying playing online.

        • reply
          May 12, 2011 10:06 PM

          Oh you don't own a ps3? Then why is the media even bothering to report on this? It clearly isn't a big deal.

    • reply
      May 12, 2011 10:09 PM

      [deleted]

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      May 12, 2011 10:20 PM

      LOL! Ridiculous. This could very well be their last console because of this. No gamer is going to trust them after this shit. Then again, XLive is due for a hack anyday now and it'll happen at some point.

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        May 12, 2011 10:22 PM

        would a one-console market be tolerable? (assuming Nintendo keeps to its position as a non-core console)

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          May 12, 2011 10:24 PM

          Someone would enter the market.

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            May 12, 2011 10:27 PM

            Apple?

            • reply
              May 13, 2011 8:43 AM

              That's the most obvious. I guess it would depend on how interested they were in being in the video game market. I know they've expressed otherwise in the past.

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              May 13, 2011 9:10 AM

              Sega would return with the Dreamcast 1080*

      • Ebu legacy 10 years legacy 20 years
        reply
        May 12, 2011 10:28 PM

        Their last console? Hardly.

        No gamer is going to trust them again? Trusting multinational corps is generally a painful experience.

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          May 13, 2011 4:38 AM

          Maybe not, but I'm not using my credit card on the PSN anymore. I do not trust sony with my personal info. I doubt I ever will now.

      • reply
        May 13, 2011 3:14 AM

        Besides USA, Ps3 and Sony is still top console in Asia/world. Has this effected international perspective? Doubt it.
        Asia it's still Sony, nintendo, then microsoft

      • reply
        May 13, 2011 4:42 AM

        Have they sent out some sort of information on the system itself about the outage? I wouldn't be surprised if a huge chunk of PS3 owners has no idea why it's down.

        • reply
          May 13, 2011 7:26 AM

          The initial email Sony sent customers about the data theft says they have "Temporarily turned off PlayStation Network and Qriocity services".

      • reply
        May 13, 2011 4:48 AM

        No but this could be the end of the ps3.

      • reply
        May 13, 2011 4:55 AM

        That won't happen. Sony has a huge army of dick riders read to spread their legs at any moment.

      • reply
        May 13, 2011 4:58 AM

        [deleted]

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        May 13, 2011 5:07 AM

        It won't be, more than half of ps3 users never registered for psn and you don't even have to give out real information or credit card numbers to play on psn. Also, it seems ps3 is still selling strong.

      • reply
        May 13, 2011 6:00 AM

        [deleted]

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          May 13, 2011 6:18 AM

          The problem is a little more complex than that. Right now people are trading in their ps3s and getting 360s. Not a huge number but enough for it to make an impact. The 360 is going to get a big boost for May and it may ride out till the fall. More that half of all ps3 have never been on ps3 but the most active of the fan base is and if they switch, even if it is less then a million, it will be a significant drop in software sales for the rest of the year. Especially for smaller developers who live on PSN. Even so, you are right, if that was the only issue in a few months things would begin to correct themselves.

          The real issue is development and publishers. This outage has significantly hurt development of games that were expecting to show at e3. The developers working on ps3 games that were multiplayer or had significant psn functionality haven't been able to work on that part for almost a month now. Right now publishers are trying to decide if they aren't going to show the ps3 version at E3 or if they will out and cancel the ps3 version. Publishers are deciding to fund the next round of ps3 software are leaning towards pushing projects to Nintendo's and Microsoft's next gen systems.

      • reply
        May 13, 2011 7:44 AM

        I'll bet people are gonna forget about this pretty quickly.

        It's a horrible trainwreck but fanboys will be fanboys.

    • reply
      May 12, 2011 10:27 PM

      [deleted]

    • reply
      May 12, 2011 10:30 PM

      Well, I've officially been directly affected by this. Got an email from amazon.com saying I had a bad transaction and that my amazon.com account had been shut down (check your credit card statements... you may not be so lucky). The hackers logged into my amazon account and did a transaction for "75000 Gold in xxxxxx" (some online 'social' game, not relevant) which I guess is relatively easy to resell.

      Canceled my card and changed my password in many other places so I think I'm safe now, but this sucks!

      • reply
        May 12, 2011 10:37 PM

        [deleted]

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          May 13, 2011 2:15 AM

          Based on chat with VISA customer support and how it occurred (they logged into my Amazon.com account, they didn't have my VISA number, that account is one of few with the same password as PSN, etc.). Oh and the VISA guy confirmed that my transaction came from "somewhere in Asia", like other recent related/similar incidents that have been reported. The guy was kind of vague on details, but understandably so...

      • reply
        May 13, 2011 3:17 AM

        U should join that lawsuit against Sony/PSN

    • reply
      May 13, 2011 3:40 AM

      It's not surprising that now larger publishers are starting to get vocal. This outage should quickly start to impact larger publishers like EA and Activision; on disc sales, DLC and any campaign stuff they had planned.

      With E3 not that far off, I wonder how much this has impacted Sony's presentation, especially their press event.

    • reply
      May 13, 2011 4:36 AM

      I just got charged $125 for 10,000 xbox live points....are they sure that the credit card numbers didn't get stolen?

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        May 13, 2011 4:38 AM

        Eh looks like they charged it to my own Xbox live account, so even if they didn't get my CC number, they still got enough info to give us a hard time. I don't blame Sony for this, I blame the people responsible - the hackers.

      • reply
        May 13, 2011 7:00 AM

        Sony has stated that the CC info that was exposed on PSN was encrypted, and the passwords were hashed.

        • reply
          May 13, 2011 7:21 AM

          Well apparently not hashed enough!

      • reply
        May 13, 2011 7:59 AM

        Same thing happened to me a Monday morning, same number of points an everything. Microsoft reversed the charges and I changed the password on the account, but it's still really obnoxious.

      • reply
        May 13, 2011 8:04 AM

        Could be using the information from the Sony leak (secret answers etc) to socially engineer their way into your Live account?

        • reply
          May 14, 2011 4:12 AM

          yeah, did you use the same your-mother's-maiden-name for both accounts?

    • reply
      May 13, 2011 7:29 AM

      There's been tons of progress on the PSN. You can't see any of it yet.

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        May 13, 2011 8:41 AM

        I wonfer if they"ll have built a better service for gamers then what it was before or if it'll be worse due to the rush to get PSN back up.

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          May 13, 2011 8:42 AM

          hoping for the former, but the latter is a big consideration given big releases and upcoming E3

    • reply
      May 13, 2011 8:45 AM

      how many people in this thread actully canceled there shit after hearing about this, I did, shut everything down, and changed secret questions and passwords, everything I could think of.

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        May 13, 2011 8:51 AM

        Yeah I did the same. Huge pain in the ass to have to carry cash around again for a week because I used a debit card instead of a credit card on PSN.

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          May 13, 2011 8:56 AM

          yea i was out on every thing because I used my debit on PSN and then my credit on sony online games, granted they never said SOE, i thought it was time for a cc card cleansing.

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            May 13, 2011 8:56 AM

            they never said SOE's CC data got breached/stolen I meant

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        May 13, 2011 8:56 AM

        I did for everything except one common login that I use as a honeypot to test if a breach has happened (Live account, same email as the PSN one).

        I have a single-use credit card (with $10) attached to it. It'll flag if anything attempts to use it for purchasing authorization. So I'll know if that PW has been compromised.

        Now that I wrote it all out, it sounds like a stupid amount of effort for a minor JUST-IN-CASE catch.

      • reply
        May 13, 2011 9:02 AM

        I did for most stuff. I didn't cancel any cards though. I put a fraud alert on my credit with the 3 big credit check companies. I changed my pwd on every site to random characters and started using KeyPass

      • reply
        May 13, 2011 2:13 PM

        *raises hand*

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      May 13, 2011 8:51 AM

      good thing i lost interest in online gaming a while ago.

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