PSN outage: Sony's letter to partners offers nothing new
Sony finally issues a letter to its partners addressing the ongoing PlayStation Network outage.
It's been more than three weeks since Sony Computer Entertainment was forced to shut down the PlayStation Network after it was hacked. Since that time, publishers like Capcom (and a growing number of developers), have begun voicing serious concerns about the loss of revenue resulting from the outage.
According to a report by IndustryGamers, Sony recently issued its first formal letter to its publishing and development partners about the outage.
Unfortunately, other than the standard corporate hand-wringing and assurances of an ongoing investigation, Sony's letter doesn't bring any new information to light - in particular, how they plan to help those whose bottom lines have been impacted.
The letter, sent by Rob Dyer, SVP of Publisher Relations at Sony, includes a general timeline of events and courses of action pursued since the outage. Dyer also touches on the previously reported "Welcome Back" program for PSN end-users; but again, none of the letter's content is particularly revelatory.
The letter closes with a section titled "Looking Ahead" that reiterates some vague assurances of Sony's intentions to "help and support" affected partners.
We of course deeply regret that this incident has occurred. We are working closely with the FBI to identify and apprehend the culprits who committed this crime against our consumers, our partners and our company. I know you can appreciate how widespread the problem of cybercrime is in society today. Although no company is immune, we are confident our consumer data will be protected by some of the best security measures available today.As a valued partner we aim to keep the lines of communication open so that you are aware of our progress. Our focus has been to confirm the security of the networks, protect customer data and get the services back on line as quickly as possible. We will do our best to respond to all of your inquiries and we will do everything we possibly can to support you.
We are doing everything we can to bring these services back online as soon as possible. We will update you with more information as soon as we can, but please call your account executive if you have further questions. We thank you for your patience and look forward to moving ahead together in the months and years to come.
Hopefully, Sony will have some more actionable intelligence available soon.
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Jeff Mattas posted a new article, PSN outage: Sony's letter to partners offers nothing new.
Sony finally issues a letter to its partners addressing the ongoing PlayStation Network outage.-
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You've got your order wrong there. By a significant margin it is Nintendo (Wii), Nintendo (DSi/DS), Sony (PS3), Sony (PSP) .... ... .... Microsoft.
Older article, but you get the jist: http://www.eurogamer.net/articles/wii-sales-hit-10-million-in-japan-
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Japan = ASIA according to NPD: http://vgsales.wikia.com/wiki/Seventh_generation_of_video_games
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The problem is a little more complex than that. Right now people are trading in their ps3s and getting 360s. Not a huge number but enough for it to make an impact. The 360 is going to get a big boost for May and it may ride out till the fall. More that half of all ps3 have never been on ps3 but the most active of the fan base is and if they switch, even if it is less then a million, it will be a significant drop in software sales for the rest of the year. Especially for smaller developers who live on PSN. Even so, you are right, if that was the only issue in a few months things would begin to correct themselves.
The real issue is development and publishers. This outage has significantly hurt development of games that were expecting to show at e3. The developers working on ps3 games that were multiplayer or had significant psn functionality haven't been able to work on that part for almost a month now. Right now publishers are trying to decide if they aren't going to show the ps3 version at E3 or if they will out and cancel the ps3 version. Publishers are deciding to fund the next round of ps3 software are leaning towards pushing projects to Nintendo's and Microsoft's next gen systems.
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Well, I've officially been directly affected by this. Got an email from amazon.com saying I had a bad transaction and that my amazon.com account had been shut down (check your credit card statements... you may not be so lucky). The hackers logged into my amazon account and did a transaction for "75000 Gold in xxxxxx" (some online 'social' game, not relevant) which I guess is relatively easy to resell.
Canceled my card and changed my password in many other places so I think I'm safe now, but this sucks!-
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Based on chat with VISA customer support and how it occurred (they logged into my Amazon.com account, they didn't have my VISA number, that account is one of few with the same password as PSN, etc.). Oh and the VISA guy confirmed that my transaction came from "somewhere in Asia", like other recent related/similar incidents that have been reported. The guy was kind of vague on details, but understandably so...
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It's not surprising that now larger publishers are starting to get vocal. This outage should quickly start to impact larger publishers like EA and Activision; on disc sales, DLC and any campaign stuff they had planned.
With E3 not that far off, I wonder how much this has impacted Sony's presentation, especially their press event. -
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I did for everything except one common login that I use as a honeypot to test if a breach has happened (Live account, same email as the PSN one).
I have a single-use credit card (with $10) attached to it. It'll flag if anything attempts to use it for purchasing authorization. So I'll know if that PW has been compromised.
Now that I wrote it all out, it sounds like a stupid amount of effort for a minor JUST-IN-CASE catch.
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