Sony details PSN 'Welcome Back' program
At a press conference on Sunday, Sony's Kaz Hirai outlined new security steps and a customer appreciation program, with plans to relaunch the service this week.
Though most of the world was focused on royal weddings and terrorist hunts over the last few days, Sony once again made weekend waves with further developments in the ongoing PlayStation Network outage. At a press conference in Japan on Sunday morning, Sony Executive Deputy President Kaz Hirai offered his "sincerest apologies" for the personal data theft, and detailed plans to bring the service back online.
A summary was posted to the PlayStation Blog, which states that some services -- including online gameplay, password resetting, friends lists, PlayStation Home, and chat -- will resume sometime this week. Sony also says that PSN has added several levels of data protection and encryption, more firewalls, and software monitoring to detect intrusions.
The company detailed a few of its make-good offerings that had been teased late last week. As a complimentary offering, Sony will be helping users enroll in identity theft protection services, which will differ by region. Meanwhile, the 'Welcome Back' Appreciation Program includes:
- "Selected PlayStation entertainment" content for free download; differs by region, details to be shared soon
- 30 days of free PlayStation Plus service to PlayStation Network users, and 30 days added free to existing PS+ members
- 30 days free Music Unlimited service for Qriocity subscribers
Gamasutra reports that during the conference, Hirai mentioned that Sony "will consider covering the cost of reissues of new credit cards to affected customers if they wish to do so." He also reiterated that the company is working closely with law enforcement agencies, and said Sony will update with more information from the investigation when they are able.
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replySteve Watts posted a new article, Sony details PSN 'Welcome Back' program.
At a press conference on Sunday, Sony's Kaz Hirai outlined new security steps and a customer appreciate program, with plans to relaunch the service this week.-
Time to celebrate by playing more Demon's Souls
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Seriously. I've had this itch but couldn't scratch due to the outage. Gotta get ready for Dark Souls!
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I have also had this game on standby during the outage. I could play in offline mode (which is how I ultimately beat 1-1) but I prefer having the notes and bloodstains to warn me of impending threats.
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Serious question - Do they really expect anyone to hand over their details again??
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Over course people will. They want to play online; that's a staple of this generation of consoles. Many will be reticent to hand over their details, though. Sony must prove that they're locking down information more securely this time around.
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what do you mean again? they already have it. i'm not moving or canceling my card.
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I will never use another non-unique pw for PSN ever again, but other than that who cares?
It's not like losing your name/address is that big of a deal, your info is being sold to 3rd parties by marketing agencies on a daily basis. Losing a CC number isn't a big deal either, as long as you bother to read your statements.
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I'm not letting my CC near them again. I can pay with those PSN points cards I see in Best Buy.
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Except if it takes them a month to get PSN back up then it's not really a free month is it. Current PSN+ subscribers should get a free month + however many days/weeks PSN was down.
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No it's over bitch, I'm not coming back.
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Whether or not Sony manages to appease PSN users depends on what they mean by "free selected PlayStation entertainment content". I don’t really think another 30 days free PSN Plus means much to people, it seems pretty cheap since people have lost around 15 days of PSN. To be a bit cynical it seems like a marketing opportunity to get people onto PSN Plus, and keep them there with the threat of losing their “Free” games. I don’t know what Sony could realistically give as compensation but paying for the reissues of credit cards would probably be a good idea.
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Assuming that the Sony Online hack doesn't delay this as well.
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At the same time, SoE (sony online entertainment) just shut down their servers reporting that they suspect they're compromised as well.
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i dare you not to get this stuck in your head: http://www.youtube.com/watch?v=adg6iEz3-Ow
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Sony will come back from this stronger... The haters just want to hate. Reading morons posting garbage is getting a little old this wasn't ALL Sony's fault we still have these hackers that attacked them... Lets not forget that...
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haha, sony fucked up really really badly, they let loads of personal data leak out. the backlash from this is about the same as everyone else who ends up letting this happen. And it is all Sony's fault, they didn't do an adequate job of keeping our data secure, something customers trust them to do. Its all the more embarrassing that sony is technology company
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They stored customer data unencrypted including passwords. They deserve every pile of shit that gets flung on them. Stop pointlessly defending their bad practices.
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It is. The customer data was stored unencrypted and passed freely (in the clear) to the console. The passwords were hashed, at least, but not salted and not crypted.
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I wish http://www.sonydefenseforce.com/ was still around.
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I'm glad you post in every Sony thread, it gives them humor.
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how can they come back stronger? now people will be more hesitant to give them their CC (i know i am) which will automatically shrink the psn market by X %
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CC's were compromised? I thought they were encrypted.
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Apparently they said 10 million CCs were 'exposed' during their press conference: http://www.giantbomb.com/news/sony-pushes-back-on-credit-card-speculation-clarifies-password-encryption-updated/3113/
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from the depths of the frontpage
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Sony does not need to wipe my ass, but the fact that PSN is a free service does not excuse this fuck up. I use PSN and canceled my debit card since I used it on PSNe and have been very annoyed buy the whole situation. Sony has made misstep after misstep this generation, and I couldn't care less until it affected me in the real world.
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There is indeed too much hatred of Sony and PSN here but the "it's free" argument doesn't hold water.
Steam is a free service. If it went down for two weeks then nobody could play their games online. Sure, you're not actively paying for Steam but that doesn't mean that you can't get pissed that you can't play your games online (or in the case of Steam, at all) while they sort things out.
PSN is a feature of the PS3 and the thing required to play online. The fact that it's down means one of the features of the PS3, which people did pay for, is gone. -
i also provide a free service to steal your CC number, who wants in?
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