No answers on PlayStation Network outage

Monday morning and the PlayStation Network outage continues. The latest update is that there is no update and Sony may not yet know what data has been compromised.

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In his latest update on the continuing outage of the PlayStation Network and Qriocity services, Sony senior director of corporate communications and social media says basically that there is no new update.

I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don’t have an update or timeframe to share at this point in time.

As we previously noted, this is a time intensive process and we’re working to get them back online quickly. We’ll keep you updated with information as it becomes available. We once again thank you for your patience.

Now entering the fifth full day of the PlayStation Network being down--Sony pulled the plug late Wednesday last week--the lack of information on the situation leaves those affected with mounting concerns.

Further compounding matters, a PC World report suggests that even were it inclined to share information at this time, Sony may not have concrete answers. The report cites a Sony spokesperson in Tokyo as admitting the company does not know whether personal information or credit card numbers have been compromised. It does add that if that was the case, Sony would notify users promptly.

Shacknews has contacted Sony's North American office for comment but has not as yet received any response.

From The Chatty
  • reply
    April 25, 2011 11:30 AM

    Garnett Lee posted a new article, No answers on PlayStation Network outage.

    Monday morning and the PlayStation Network outage continues. The latest update is that there is no update and Sony may not yet know what data has been compromised.

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      April 25, 2011 11:48 AM

      It's probably for the best of it's users to fix this right this time rather then open up PSN again and leave it open to the same problems..... Thanks a lot to whoever did this lets hope you get caught because I'll put money on they are investigating this, thus why it can become time consuming. Anon may deny it but all their other methods failed so they probably had to resort to hacking the PSN hurting only us the people you want to be on your side. Now back to Portals 2!

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        April 25, 2011 12:47 PM

        This isn't a ddos attack by hackers, it's a problem at sony.

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        April 25, 2011 1:55 PM

        If by failed you mean worked until they stopped, then you are correct. I kinda doubt them, this isn't their style. They like publicity.

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        April 25, 2011 2:06 PM

        I'm betting it has something to do with the Portal2/Steam integration on PSN. Supposedly PC and PS3 users were going to be able to play together, sounds like a good place to find some new holes.

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          April 26, 2011 6:40 AM

          Sounds like a good place to find some new portals...

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      April 25, 2011 11:49 AM

      The service is free so there really isn't a loss to the wallet (except for those of us who got Portal 2 just a little too late and are PSPlus users), but it is still frustrating non-the less. The bottom line is I want to know if my personal financial info was leaked. It is a good ideal to cancel the card anyway just to be safe, but if that is the case then I am really pissed at the "hackers" who did this as not only have the succeeded in making my gaming experience a pain in the neck, but the by product of their "Principles" are that they have possibly exposed a LOT of people's personal financial information and that is beyond the pale no matter what their intents were.

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        April 25, 2011 11:51 AM

        it's not a loss to the wallet but it is a loss to the expectancy of what the device will do for you. I fully expect them to spin it in a positive way and they won't compensate their customers at all unless you actually call in to complain. Even then it'll be swag.

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        April 25, 2011 11:51 AM

        Maybe that was their intent. Not all hackers hack for "cause" some just want moneyhats.

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        April 25, 2011 11:51 AM

        If the intent was financial harm to Sony, $3.5 billion in offering free credit reporting to it's users whose info was breached would definitely get their attention. Assumes all 70 million PSN users had CC info breached and it costs Sony $50 per user to offer that free year of monitoring.

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        April 25, 2011 11:55 AM

        that is, if the hackers are doing it for those "principles" and aren't doing it for financial information

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        April 25, 2011 12:43 PM

        its a loss to the indie game devs wallet

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        April 25, 2011 1:20 PM

        [deleted]

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        April 25, 2011 2:02 PM

        This has issues with a few other games that require to be online authentication to play. Not mmo or online games they are still single player but requre you to auth to play.

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      April 25, 2011 12:15 PM

      i wonder if the service will remain free... I wouldn't be surprised if Sony comes back and asks for your credit card.

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        April 25, 2011 12:19 PM

        Not a good time to request that, right after a breach!

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        April 25, 2011 1:20 PM

        [deleted]

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          April 25, 2011 1:43 PM

          a friend at work mentioned it.. with Sony having to rebuild PSN, he said they might to recoup associated costs and increased security measures.

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      April 25, 2011 12:18 PM

      Everyone mentions Portal 2 players being affected, but one could argue that the game's single-player mode was intended as the primary attraction. Co-op can also be played locally. Mortal Kombat players are getting screwed, though. Yes, there are plenty of offline options, but fighting games are built on a foundation of multiplayer. I'm certain most players bought the game for online play first and foremost.

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        April 25, 2011 12:38 PM

        A lot of PC folks opted for the PS3 version to get both, and since PSN is down they weren't able to link to their steam account to unlock the PC version if they didn't receive the game in time.

        So along with online & cross platform coop, Portal 2 is being affected. Not everyone has someone to play split-screen with when they want to, either!

        Every game that has any sort of online functionality is being affected though, can't really say it's not so bad for this game or that game because single player or offline coop is more of a focus. It's just a bit worse for MK & P2 as they were released that week. The few weeks after release are usually when the most people play games with online functionality... online.

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      April 25, 2011 12:44 PM

      What downloadable games were scheduled to hit PSN tomorrow? Outland? Any others?

      That kind of sucks for those guys :(

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      April 25, 2011 1:34 PM

      The good news is: Netflix still works! It complains once that you must be signed in to PSN, but you can dismiss that, then it complains again, but you can dismiss that second one too and then at that point you're good to go.

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        April 25, 2011 2:12 PM

        No I'm not it asks me as it is buffering to sign in and since I can't Netflix gives me an error telling me I can't watch anything. It has been like that since Sat afternoon for me.

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          April 25, 2011 3:09 PM

          Try logging in until you get to the Maintenance message (log in like normal, wait for Network failure message). Then do it again at the main menu. Works for all the machines I've tried here in the NA region.

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      April 25, 2011 1:44 PM

      "Hackers Take Down Sony's Playstation Network" http://www.cnbc.com/id/42750388

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        April 25, 2011 1:48 PM

        [deleted]

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          April 25, 2011 1:51 PM

          Someone mentioned Sony snuck that clause in the latest update about the downtime. Anyone think maybe they are "blaming" hackers and just took it down to fix their gaping security holes?

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            April 25, 2011 2:02 PM

            Nobody who has a lick of sense thinks this. For one thing, planned maintenance can be scheduled and doesn't typically require 5+ days of downtime.

            As someone who has had to deal with hacking incidents in the past, I see no reason to doubt Sony's story on this so far.

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              April 25, 2011 2:05 PM

              Especially since Portal 2 was supposed to be quite the hit between PS3 and PC users.

              PSN going down on it's opening week would not have been "good" timing.

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      April 25, 2011 1:51 PM

      It's all BS. Probably, there are no hackers. Probably, nobodies credit card was stolen. Probably, It was a self-induced error forcing itself off. Bad coding can have the system attack itself or inadvertently damage itself in some way, calling a false alarm. However, These errors are hard to track down because there could be a million line code causing a dozen line code to go haywire. The only option is to redo it.

      Of course, I could be 100% wrong and it was an inside job.

      or 100% wrong and that Sony did it on their own accord.

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        April 25, 2011 1:57 PM

        This argument is so terrible. This is bad press for them no matter what, so taking the network down if there was no error is not something they would do. They got hacked, and they are trying to figure out how to prevent it.

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      April 25, 2011 1:59 PM

      [deleted]

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        April 25, 2011 2:05 PM

        Haha, so it wasn't so much an attack on the system as they designed the system poorly and now are blaming an "attack" on prompting the downtime, not that "we fucked up and made this poorly"... nice.

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          April 25, 2011 2:10 PM

          [deleted]

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          April 25, 2011 2:14 PM

          Anon immediately said they have nothing to do with it, so it was always curious as to who was attacking them. I guess Sony just get to label this as another attack to save face.

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            April 25, 2011 2:22 PM

            I don't understand how someone could say "No, it wasn't Anon" and people believe them. They have no set membership or central command. It could very easily be someone doing this, and they could claim to be a part of Anon. Who's to say they aren't?

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            April 25, 2011 2:25 PM

            you can't say it wasn't them because anyone could decide to be them. that's pretty much their philosophy. they are no one and everyone.

            if there's truly a core group of people who call themselves Anonymous, then that's just basically their hacker/club/whatever name and they are kind of hypocrites.

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            April 25, 2011 2:46 PM

            ^^^^ what these two said

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          April 25, 2011 4:49 PM

          Sounds like Valve.

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        April 25, 2011 2:48 PM

        i dunno, he cites a lot of things that occur weeks before the shutdown

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          April 25, 2011 3:09 PM

          [deleted]

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            April 25, 2011 3:19 PM

            you'll have to forgive me for not putting much weight into hearsay within hearsay (poster says that "mathieulh" says that someone said? why can't we get word directly from that someone? or at least directly from this "mathieulh" so it's only one person putting words in someone else's mouth?)

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        April 25, 2011 3:11 PM

        Sounds shaky to me. I don't see any reason to believe this guy over anyone else.

        But, assuming he's right, couldn't what he's saying be considered a pretty serious hacker threat? You could essentially download any and all PSN titles and content for free. He also mentions that "Not to say they couldn't get [your creditcard info], but no one is admitting to it being available." So seems pretty clear that getting people CC's was just a short hop away from what they were doing, just no one wanted to fes up (for obvious reasons) that they knew how to do it. Seems like a reasonable action by Sony in any case to shut it all down and say that hackers were attacking their system - because hackers were attacking them.

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        April 25, 2011 3:29 PM

        Fun speculating at least. I figure the engineers looking into this breach saw the other potential exploits, no matter if hackers had attacked them yet.

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        April 25, 2011 4:17 PM

        [deleted]

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        April 25, 2011 5:19 PM

        Yes, I believe everything from that site.... facepalm.... Everything after this is just speculation, nobody knows anything.

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        April 25, 2011 8:26 PM

        lol. we get those trolls all the time on the XDA forums. "I'm internal QC at verizon/samsung and i'm here to tell you what REALLY is going on with froyo and gingerbread."

        that is a negative ghostrider, enjoy your internet forum trolling though

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      April 25, 2011 4:55 PM

      Every time I go by, I read that as "PlayStation Network outrage".

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      April 25, 2011 6:28 PM

      I knew I should have made my steam user ID "drop table users;"

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      April 25, 2011 6:42 PM

      Just curious: Does anyone give a shit about Qriocity? Just give me PSN and I'll be happy.

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      April 25, 2011 8:24 PM

      So i'm guessing if you have DCUO you can't play that either. I wonder if players are going to get reimbursed for the time wasted. PC Gaming ftw.

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        April 25, 2011 9:44 PM

        "PC Gaming FTW"

        Not really, see Bioware's Anti-Social Network and Ubisoft's about-face with their always-online DRM. Until gamers fight back, we're going to constantly run into the same problem PSN is goi8ng through, whether it be because of hackers, laziness, or incompetence.

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      April 25, 2011 8:58 PM

      So where did SkyNet actually reside anyway...

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      April 26, 2011 1:08 AM

      The responsible party is the hackers - if you believe that it was hackers. I've had a PS3 since they came out and they have always had connection issues, And when a new game comes out everyone has to download a patch to play it online causing all kinds of problems (i.e. COD lagg-ops) Last week Sonny had four major game titles come out on the same day - WTF where they thinking? - At least I can still watch Netflix !
      I hope Sony fix's this ASAP or a lot of people will be buying "Wii", 'Wii2' or God forbid an X-Box! For you really desperate gamers go dig up your copy of Diablo 2 LOD - there is a new ladder season going on now!
      -Peace brother gamers! ...for now! -AM99

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      April 26, 2011 1:12 PM

      Well folks, looks like it's time to cancel your credit cards and change your passwords.

      http://blog.us.playstation.com/2011/04/26/update-on-playstation-network-and-qriocity/

      "Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained."

      They waited a week to tell people about this. Seriously.

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