SerfaSam on Cortex

Nothing tests your patience quite like setting up a new piece of hardware. Recently, I purchased the Elgato 4K60 Pro MK.2 in order to capture Xbox Series X and PlayStation 5 footage. Previously, I was using the HD60, but this only captures at 1080p and does not allow for passthrough video of any resolution greater than this.

The problem: Elgato 4K60 Pro MK.2 outputs video with fragmented image and green bars. The system would also downgrade the resolution to 1080p and adjust my PlayStation 5 settings accordingly. The PS5 would then have the resolution locked and unable to be changed.

The solution: Switched PCIE slots. While I did try some different start-up and settings, I think the biggest contributor to fixing the problem was switching the slots. Perhaps the one it was installed in was not drawing enough power or is now faulty. Regardless, this may have done the trick.

In terms of settings, this is what I’ve used on my PlayStation 5 in order to output 2K (I realize this is likely upscaled).

PS5 Display Settings:

2560 x 1440 - 60 Hz
HDCP OFF
HDR OFF
120 Hz Output automatic

For the 4K Capture Utility, I used the following settings:

General
- Enable Stream Link (Beta) Format 1440p60
Device
- HDMI Color Range: Bypass (Same as input)
- Input EDID Mode: Internal
- EDID (Internal) 1440p
Recording
- Enable HDR Recording: OFF
- Format: 1440p60
- Output: 1440p60, 43.5 Mbps

These settings will likely need to be changed or updated when switching between different monitors and TV setups. When capturing at my desk, I use a 2K monitor hence the 1440p settings. Again, until Sony updates the PlayStation 5, this will likely just be upscaled (though it still looks great).

In order to actually update the PlayStation 5 display settings, I had to physically unplug it from the Elgato capture card and plug it directly into the display. From there, I could reset the display settings and change them to what I wanted.

From here, the PlayStation 5 gets turned on and then the 4K Capture Utility. Once it’s all sorted, the order doesn’t matter. I just found that turning them on the other way when troubleshooting would cause the 4K Capture Utility to adjust the PS5.

Troubleshooting a hardware problem is difficult, especially when it comes to capture cards. This problem is further compounded when it’s an internal card requiring the user to physically take apart a PC case and screw things in and out. However, now that the Elgato 4K60 Pro MK.2 green bar problem has been fixed, it runs extremely well (except for an annoying audio desync issue which is fixed by restarting the 4K Capture Utility program). For those with this problem, I hope this helps. Please leave your own solutions in the comment thread!