The 3D Realms website has been updated with the following announcement regarding the discontinued service of Triton, the digital delivery platform used for Prey.

[Publisher] 2K [Games] has set up a replacement program for customers who purchased Prey via the Triton download service. A new boxed copy of Prey will be shipped to each customer who purchased the game via Triton, DiStream or www.playtriton.com, as Triton is undergoing a reorganization process and copies downloaded from the service may not function properly. There is no action required on the part of the purchaser. Boxed copies will be mailed automatically to the credit card address on file. Thank you for your patience during this interim period; we look forward to getting affected customers back up and playing Prey as soon as possible.