Overwatch 2 devs address SMS, DDoS & launch errors

Published , by Sam Chandler

Overwatch 2 has arrived and the launch has been a trying time for players and developers alike. While connection errors, server woes, and missing items were affecting the players, the developers were wrestling with a DDoS attack. Despite all this, the team has rolled out some fixes to help smooth the path for players to get into the game.


Source: Overwatch 2

On October 5, 2022, Overwatch 2 Community Manager Jodie took to the official Blizzard forums to update users on the situation. The post highlights a few key areas include SMS protect, queue issues, server crashes, instability, account merging woes, and heroes and items that were incorrectly locked for existing players.

In the post, Jodie notes that Blizzard has removed the phone number requirement for “a majority of existing Overwatch players”. Anyone that has played since June 9, 2021, will not have to provide a phone number while new players will.

A whole lot of players have also been experiencing issues when trying to even access Overwatch 2. Some are unable to login while others suffer through poor stability. While Blizzard notes that queues will still exist in the short-term, players should now only need to move through one queue as opposed to the two queues that is usually invisible to users. On the stability front, a patch has been deployed to the server to address login reliability. Another update is in the works to improve in-game stability so that players aren’t randomly disconnected.

According to Blizzard, roughly half of the cases regarding missing items are a user-created problem where players have not yet completed an account merge. As for the other half, it’s simply a timing issue. The process is taking longer than expected. Blizzard notes that no player data has been lost – so if you’re due to receive specific items, you should get them sooner or later provided you have completed the full account merge process.

While the launch of Overwatch 2 has been rocky, Blizzard has clearly been hard at work ironing out the kinks. Unfortunately, a DDoS attack at launch meant that these issues were more difficult to address and solve. Be sure to keep it locked to Shacknews as we bring you the latest on Overwatch 2 as well as word on further improvements to the game.